RAJENDRA PATRO

[email protected] +91-78420 77050 Visakhapatnam, 530004

PROFESSIONAL SUMMARY

Results-driven Project Leader with over 10 years of expertise in payroll processing and compliance, specializing in optimizing operational workflows within fast-paced corporate environments. Skilled in leading cross-functional teams of 20+ associates to achieve up to 25% improvement in efficiency and ensuring 100% accuracy in payroll delivery through rigorous adherence to regulatory standards. Adept at implementing Lean Six Sigma methodologies and leveraging advanced MIS and data reporting tools to reduce errors by 15% and enhance decision-making. Passionate about driving continuous improvement and fostering accountability to align team performance with organizational objectives and cost-saving goals.

WORK EXPERIENCE

Lead U.S. Payroll Specialist
04/2024 - 10/2025
LUNA CX , Visakhapatnam, India
Led the verification and correction of timesheet and payroll discrepancies prior to processing, reducing payroll errors by 20% and ensuring compliance with U.S. labor and tax regulations
Managed weekly payroll processing using TriNet, maintaining 100% accuracy and timely payments for over 200 employees
Collaborated with cross-functional teams to streamline payroll audit and reporting processes, improving operational efficiency by 15%
Prepared detailed MIS reports and payroll summaries for leadership, enabling data-driven decisions and enhancing payroll transparency
Lead Associate (Accounts & Admin Services)
02/2023 - 12/2023
PRINGLE IT VENTURES , Remote
Reviewed and reconciled invoices, bills, and bank statements to validate financial transactions and ensure 100% accuracy in reporting
Prepared comprehensive MIS reports with actionable insights, supporting senior management in strategic and financial decisions
Resolved financial discrepancies and customer queries in coordination with the finance team, maintaining compliance and strong stakeholder satisfaction
Lead Associate (HireRight Process)
10/2020 - 12/2022
WNS GLOBAL SERVICES PVT. LTD , Visakhapatnam, India
Led U.S. background verification operations, developing audit and shift review processes that ensured 100% compliance, eliminated errors, and maintained zero client escalations
Trained and mentored new team members, enhancing onboarding efficiency, knowledge transfer, and overall process accuracy
Collaborated with the Quality team to maintain audit readiness and deliver consistent, high-performance reporting standards
Senior Executive (Collections & Retention)
08/2016 - 12/2019
ACT FIBERNET , Visakhapatnam, India
Managed collection databases and prepared daily MIS reports for management
Achieved 100% CSAT by resolving customer concerns and improving retention
Coordinated with field teams to ensure targets were met while enhancing productivity
Supported finance operations and handled front-desk and escalated customer issues
Sales Executive
08/2014 - 06/2016
SONY ELECTRONICS , Visakhapatnam, India
Managed retail sales, inventory control, and merchandising, consistently exceeding monthly targets
Delivered excellent customer service and built repeat client relationships

EDUCATION

Bachelor of Commerce (B.Com)
01/2012
Andhra University

SKILLS

CERTIFICATIONS

Payroll Computation and Bookkeeping
02/2025
Alison
Diploma in Business Administration
07/2024
Alison
Diploma in Project Management
03/2024
Alison
Diploma in Operations Management
06/2023
Alison
Diploma in Leadership & Management Styles
08/2023
Alison
Agile Project Management
02/2023
Alison
Business Intelligence & Knowledge Management Systems
02/2020
Alison
Diploma in Human Resources (HR)
02/2020
Alison
Logistics Management
02/2023
Alison

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