RAJIVEE RAMASAMY

[email protected] +91-9944866183 Chennai

PROFESSIONAL SUMMARY

Results-driven Lead Trainer with over 10 years of expertise in Medical Billing and Revenue Cycle Management (RCM), specializing in designing and delivering comprehensive LMS-based training programs. Adept at collaborating with leadership to align training initiatives with organizational goals, leading to best improvement in compliance and accuracy across billing teams. Recognized for exceptional stakeholder engagement and innovative training solutions that enhance employee performance and operational efficiency.

WORK EXPERIENCE

Lead Trainer
01/2017 - Present
Access Health Care Services Pvt Ltd , Chennai
Facilitating new hire training on RCM Basics and Process domain
Curating training materials, including presentations, manuals, videos, and e-learning modules, to support the training programs and LMS Management
Conducting training sessions for employees using various methods such as classroom training, online courses, seminars, and on-the-job training
Assessing the effectiveness of training programs through methods like post-training evaluations, quizzes, and surveys
Documenting training activities, participant progress, and outcomes for reporting purposes
Prepare recurring training reports and shared to all stakeholders
Collaborating with department heads, managers, and other stakeholders to understand their training needs and align training programs with organizational goals
Collecting feedback from participants and stakeholders to continually improve training content and delivery methods
Ensuring that training programs comply with legal and regulatory requirements, industry standards, and company policies
Staying updated on industry trends, best practices in training and development, and emerging technologies to continuously enhance the effectiveness of training programs
Medical Billing Specialist
01/2014 - 01/2017
Medusind Solutions Pvt Ltd , Chennai
Enter charges into the PMS accurately, with each service or procedure is associated with the correct billing code, provider, date of service, and other relevant details
Preparing and submitting claims to insurance companies and other third-party payer
Review claims for accuracy and completeness before submission to identify any errors or discrepancies
Posting denials, partial payments, or payment discrepancies to patient accounts and take necessary steps to resolve payment discrepancies or appeal denied claims
Identifying contractual adjustments, discounts, or write-offs that apply to the payment. Adjusting the account balances accordingly based on payer contracts and fee schedules
Responding to client mails and provides update based training to the team
Customer Service Representative
01/2012 - 01/2014
Just dial Pvt Ltd , Chennai
Responding to customer queries and complaints via phone, email, or chat
Providing information about Justdial services, products, and policies
Assisting customers in resolving issues related to listings, reviews, or account management
Ensuring high levels of customer satisfaction through effective communication and problem-solving
Building and maintaining relationships with clients to encourage repeat business and referrals

EDUCATION

B Tech Information Technology
01/2011
Srinivasan Engineering College, Perambalur GPA: 75%
Matriculation Hr. Sec.
01/2007
Sri Aurobindo Vidyalaya, Neyveli GPA: 74%

SKILLS

CERTIFICATIONS

Train the Trainer (TTT) Certification

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