Ravi Kumar

[email protected] +923423930268

PROFESSIONAL SUMMARY

Driven early-career sales and customer service professional with proven ability to enhance customer satisfaction and boost repeat business through effective product recommendations and clear communication. Skilled in interpersonal communication, public speaking, and collaborative teamwork, consistently maintaining up-to-date product knowledge to resolve customer inquiries efficiently. Successfully contributed to a 15% increase in customer retention by delivering personalized service and fostering positive client relationships. Eager to leverage strong problem-solving skills and a detail-oriented approach to support growth in retail or customer support roles.

WORK EXPERIENCE

Salesperson
03/2023 - 10/2024
Devan Karyana Store Jhol , Jhol sindh Pakistan
Increased monthly sales revenue by 15% through personalized customer consultations and targeted product recommendations
Developed in-depth knowledge of over 100 product lines, enabling effective communication of features and promotions that boosted customer satisfaction scores by 20%
Streamlined customer inquiry response process, reducing average wait time by 30% and enhancing overall shopping experience
Collaborated with management to implement promotional strategies that resulted in a 10% increase in repeat customer visits

EDUCATION

Metric
04/2023 - 05/2024
Govt (Boys) Higher Secondary School Jhol , Jhol sindh Pakistan

SKILLS

Soft Skills: Interpersonal Communication, Team Management, Public Speaking, Attention to Detail, Critical Thinking, Customer Service, Positive Attitude

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