Ronak Gupta

[email protected] +91 7599930208 Agra

PROFESSIONAL SUMMARY

Highly motivated and adaptable professional with strong abilities in operations handling, communication, coordination, and problem-solving. Known for maintaining high-quality performance, managing responsibilities efficiently, and contributing effectively to team and organizational goals. Skilled in building positive work relationships, handling tasks with accuracy, and delivering reliable results in fast-paced environments.

WORK EXPERIENCE

Customer Service Associate
04/2024 - 02/2025
Teleperformance , Agra
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
Maintained a high level of product knowledge, providing accurate information to customers.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Resolved customer complaints we empathy, resulting in increased loyalty and repeat business
Issuer
04/2023 - 04/2024
Maruti suzuki , Agra
Monitored spare parts inventory levels to ensure timely availability and prevent stockouts
Issued parts to technicians, mechanics, and production staff as per job requirements
Maintained accurate records of incoming and outgoing parts using inventory management software and manual logs
Organized warehouse layout, labeled parts systematically, and minimized damage through proper storage practices
Managed day-to-day spare parts warehouse operations, including receiving , dispatch, and documentation

EDUCATION

Bachelor of Business Administration (B.B.A.)
01/2023 - 01/2026
Agra Public College
Senior Secondary (XII), CBSE
01/2023
John's Marry School

SKILLS

Technical Skills: Inventory Control, Stock Auditing, Warehousing Processes, Sales Expertise, Basic AI Tools
Soft Skills: Leadership, Effective Communication, Negotiation, Time Management, Problem Solving, Presentation Skills, Team Management, Training
Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CRM Software
Other: onboarding , Training

PROJECTS

Audit
An internal audit for Maruti Suzuki's spare parts division focuses on evaluating operational efficiency, inventory management, compliance with company policies, and risk mitigation
The objective is to ensure smooth functioning, prevent fraud, and enhance customer satisfaction

CERTIFICATIONS

Msme
10/2024
msme

Similar Resumes

Trystyn Wright Customer Service Associate/Stocker Bellevue, ID MUHAMMAD ASIF High School Teacher House #38 Cnanal Breez Ali Town Raiwind Road Lahore, Punjab, Pakistan ASHOK Yennam, Venkata Krishna Reddy Project Manager Aachen,DE JASMEET ARORA SEO Intern Noida