SAHANA VIJAYAKUMAR

[email protected] • +353852798623 • Dublin, Ireland
LinkedIn: www.linkedin.com/in/sahanavijaykumar7

PROFESSIONAL SUMMARY

Results-driven ERP Technical Application Specialist with a recently completed MSc, eager to leverage expertise in Prophet21, SAP, and Workday to optimize enterprise resource planning and data migration processes. Proven ability to enhance system efficiency by 20% through effective ERP configuration and cross-functional collaboration. Committed to delivering innovative solutions that drive operational excellence and support business growth in dynamic technology environments.

WORK EXPERIENCE

ERP Technical Application Specialist
05/2022 - 08/2024
Epicor Software , Bangalore, India
• Administered and customized Prophet21 ERP modules including Inventory, Order-to-Cash, Procurement, and Financials for improved process control.
• Streamlined end-user support by resolving 100+ tickets monthly, achieving 95% SLA compliance and 30% reduction in ticket recurrence through root cause analysis.
• Collaborated with functional and technical teams to implement enhancements, resulting in 25% improvement in order processing cycle time.
• Conducted SQL-based data validation and reconciliation during ERP patch updates and module implementations.
• Created custom dashboards and operational reports in Power BI and Excel to provide actionable insights to supply chain leadership.
• Participated in ERP system upgrades, data migrations, and user acceptance testing (UAT) phases.
• Documented system configurations, SOPs, and training materials to ensure audit readiness and user onboarding.
SPS Associate
02/2021 - 05/2022
Amazon , Bengaluru, India
• Delivered timely technical assistance to third-party sellers on platform operations, ensuring 95% satisfaction through resolution efficiency.
• Created and maintained knowledge base documentation to support issue resolution, reducing dependency on L2 teams by 20%.
• Identified trends in system feedback and coordinated with development teams to implement process improvements.

EDUCATION

M.Sc. Logistics & Supply Chain Management
09/2024
Technological University Dublin , Ireland
Bachelor of Engineering – Mechatronics Engineering
06/2015 - 06/2019
Acharya Institute of Technology , Bengaluru, India GPA: 8.34

SKILLS

PROJECTS

ERP Inventory Optimization Project – Epicor Prophet21
• Led ERP configuration for automated reorder level calculation; reduced stockouts by 18% and excess inventory by 22%.
MSc Dissertation: Analysing the Balance Between Logistics Outsourcing and In-House Operations: Evaluating Performance in the Indian Logistics Sector
Mechatronics Project: Development of Speech-Based System and Graphical System for Monitoring Biometrical Parameters using Cloud Computing
SQL-Based Returns Reporting Tool – Amazon
• Automated weekly returns and dispute reports, reducing manual effort by 8 hours/week.

CERTIFICATIONS

SAP
Udemy
Microsoft Power BI, Tableau, Advanced Excel and SQL for Data Analysis
Skill Nation
Certified Lean Six Sigma AI Yellow Belt
Sparen & Gewinn

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