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Worked onsite in Sweden, provided IT support for the site and handlings SCCM, Intune, and application packaging solutions
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Provided Technical assistance to VIP users on site (Include CEO, CFO and top-level team
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Creating and maintaining documentation related to application configurations, troubleshooting steps, and user guides
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Experience using the Intune Win32 App Deployment tool for packaging and deploying Win32 applications
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Implemented Intune Autopilot for automated device setup, reducing deployment time
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Deployed and managed applications across multiple platforms using Microsoft Intune
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Created and enforced device configuration policies to enhance security and compliance
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Design, document and implement strategies for Software Implementation
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Troubleshoot Microsoft System Center Configuration Manager specific issues related to both client and backend
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3rd level troubleshooting support for software deployments and SCCM related issues
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Troubleshooting OSD related issues with respect to SCCM and networking
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Testing OSD task sequences in different model laptops and desktops to ensure the device is compliant
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Application creation and deploying the application through SCCM and Intune
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Generating SCCM reports for software compliance
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Creating and deploying driver packages
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Troubleshooting issues in Windows 10 & Windows 11 OS
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Working on client issues that are raised through Service Now
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Coordinate with teams for releases, patching, migration etc
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Vendor management for application or hardware issues
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Monitor software deployments & implement customized solutions to address failures
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Application review, analysis prior to Re-packaging
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Installed the source provided by client for checking proper functionality
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Analyzing legacy setups and repackaging them to create windows installer packages