Saif Mohammed

[email protected] • 6047041306 • Vancouver, V5X 1L2

PROFESSIONAL SUMMARY

Experienced in support roles, case management, and team leadership, I’m eager to contribute my skills to your organization. I’m passionate about delivering excellent service and fostering a positive, collaborative environment to support both clients and colleagues.

WORK EXPERIENCE

Support worker
12/2020 - 02/2025
Turning Point Recovery Centre , Vancouver, BC
• Assist clients with daily tasks like personal care, meals, shopping, and medication reminders
• Support mobility and accompany clients to appointments or community activities
• Provide emotional support and reduce isolation through companionship
• Monitor and report changes in client condition to relevant professionals
• Follow care plans and collaborate with healthcare teams and families
• Ensure a safe, respectful, and inclusive environment
• Keep accurate records of care and client progress
Case Assistant
02/2022 - 11/2023
Emergency Response Center , Richmond, BC
• Case Intake and Documentation, Client and Stakeholder communication
• Maintaining confidentiality, Customer service excellence
• Case closure and follow up
Security Supervisor
05/2019 - 10/2021
Blackbird Security , Surrey, BC
Manager
08/2018 - 05/2024
Paramount Fine Foods , Vancouver, BC
• Supervise and support staff to meet performance targets
• Plan and manage workflows, schedules, and daily operations
• Monitor budgets, inventory, and resource use
• Identify areas for improvement and implement solutions
Customer Service Representative
05/2018 - 07/2019
Royal Palace , Burnaby, BC
SME Team Leader
12/2016 - 04/2018
United Health Group, Optum , United States
• Led team development initiatives, enhancing operational efficiency and financial growth. Business growth and Innovation.
Head Manager
01/2016 - 11/2016
A-1 Fried Onions Corp , India, Hyderabad
• Lead and manage daily operations across departments
• Develop and implement strategic plans to meet business objectives
• Supervise and support department managers and team leads
• Monitor performance metrics and drive continuous improvement

EDUCATION

Master Of Business Administration in Business Administration And Management
01/2018 - 01/2020
University Canada West , Vancouver, BC

SKILLS

Technical Skills: Data Analysis, KPI Tracking, Inventory Management
Soft Skills: Decision Making, Customer Service, Problem Solving, Strategic Planning, Time Management
Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

CERTIFICATIONS

First Aid Certificate
Food Safety Certificate
Naloxone Certificate

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