SANDIP ADHIKARY

[email protected] • +91 9874078134 / +91 9123337300 • Kolkata, India

PROFESSIONAL SUMMARY

Dynamic Project & Team Manager with over 15 years of expertise driving Agile delivery and digital transformation initiatives within BFSI, Life & Pension, and Health Insurance sectors. Proven track record of boosting QA efficiency by 30%, reducing project delivery timelines by 20%, and leading cross-functional teams to exceed stakeholder expectations. Adept at strategic governance, process optimization, and fostering high-performance cultures that accelerate innovation and ensure consistent, high-quality outcomes. Committed to leveraging strong leadership and collaboration skills to deliver measurable business value and scalable solutions.

WORK EXPERIENCE

Project & Team Manager
01/2011 - Present
Tata Consultancy Services (TCS) , Kolkata, India
• Led delivery of 10+ Agile projects for global BFSI and Health clients, maintaining 95%+ on-time completion and exceeding quality SLAs.
• Directed cross-functional teams of 20+ across multiple locations, driving end-to-end project delivery and QA transformation initiatives.
• Spearheaded development of QA frameworks that reduced defect leakage by 40% and improved regression testing efficiency by 25%.
• Partnered with stakeholders to define sprint goals, manage risks, and ensure alignment with strategic business outcomes.
• Represented TCS onsite in Liverpool, UK, managing direct client interactions during a major project transition; streamlined delivery processes and ensured successful handover.
• Implemented test automation strategy and reporting framework, enhancing project visibility and decision-making.
• Mentored project leads and engineers, improving productivity and team morale through continuous improvement and structured performance feedback.

EDUCATION

Bachelor of Commerce
04/2004 - 08/2007
Calcutta University

SKILLS

Technical Skills: QA & Delivery Management, BaNCS application, BFSI Domain, Health Domain Experties, DevPlus / Jira, SIT / UAT / End 2 End Testing, Defect Analysis
Soft Skills: Project & Program Management, Stakeholder Management, Test Strategy and Governance, Cross Functional Leadership, Risk and Issue Mitigation, Agile & Scrum Leadership, RCA, Metrics & KPI Reporting, Communication, Resource Utilization, Process Improvement, Resource Evaluation
Tools: Digital Transformation, BFSI Insurance Domain, Life & Pension and Health Insurence, Understanding of Requirement, Project Planning

PROJECTS

Digital Onboarding & Experience Centre (ExC)
• Delivered a digital onboarding platform for UK Insurance clients serving 1M+ users.
Corporate Incident Management (CI)
• Led impact analysis and service quality improvement, reducing incident recurrence by 35%.
IVR Foundation
• Designed and delivered inbound/outbound call management solutions improving response time by 25%.

CERTIFICATIONS

Certified Scrum Master (CSM)
TCS
ISTQB Certified Tester
TCS

ACHIEVEMENTS

• Have been recognised the best performer and owned best team awards multiple times.
• Vot recognition and appreciation from clients during my onsite visit for a project transition.

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