SANJANA JAYADEVAPPA ALUR

[email protected] • +971 505615496 • Discovery Gardens, Dubai

LinkedIn: linkedin.eom/in/sanjana-alur022141169

PROFESSIONAL SUMMARY

Dynamic Duty Manager with over 5 years of experience driving excellence in front office operations and VIP guest handling within the hospitality industry. Proven track record of boosting guest satisfaction scores by 15% through effective service recovery and complaint resolution strategies. Expert in PMS systems and brand standards compliance, adept at leading teams of up to 20 staff to deliver seamless, memorable guest experiences. Committed to leveraging operational expertise and leadership skills to enhance service quality and operational efficiency for your establishment.

WORK EXPERIENCE

Duty Manager

02/2023 - 05/2025

Marriott Hotel Regents Park, London

• Led daily operations for a 250-room luxury hotel, enhancing guest satisfaction scores by 15% through proactive service and rapid issue resolution

• Coordinated a cross-functional team of 30+ staff, streamlining communication and reducing service delays by 20%

• Delegated operational tasks while enforcing compliance with Marriott’s quality standards, achieving 98% audit compliance over 12 months

• Partnered with senior leadership to onboard, appraise, and mentor team members, improving employee retention by 10% and boosting team productivity

• Implemented a new PMS scheduling tool that optimized staff allocation, reducing labor costs by 12% without compromising service quality

• Spearheaded crisis management protocols during peak periods, maintaining seamless operations and minimizing guest complaints by 25%

• Conducted regular training sessions focused on customer service excellence and operational efficiency, resulting in a 30% increase in positive guest feedback

Assistant Front Office Manager

02/2022 - 01/2023

Hotel Sai International, Davanagere, India

• Directed all facets of Front Office operations to uphold brand excellence and service integrity.

• Analyzed guest satisfaction metrics & operational trends to implement continuous service enhancements.

• Formulated strategic departmental goals, developed structured work rosters, and governed budgetary controls, policies, and SOP compliance.

Guest Relation Executive

08/2021 - 02/2022

Hotel Sai International, Davanagere, India

• Cultivated personalized guest experiences by resolving concerns swiftly & exceeding service expectations.

• Facilitated communication between departments to deliver a memorable stay experience.

Front Office Associate

11/2020 - 07/2021

Hotel Sai International, Davanagere, India

• Managed front desk operations including check-ins, check-outs, reservations, and guest queries with efficiency and courtesy.

Front Office Intern

11/2019 - 02/2020

Club Mahindra Resorts & Holidays, Madikeri, India

• Assisted in day-to-day front office activities while shadowing senior staff to gain operational insights and enhance customer engagement skills.

• Contributed to administrative tasks and guest interactions, maintaining a high level of professionalism.

F&B Assistant

08/2018 - 08/2019

Radisson Blu Plaza Hotel, Mysuru, India

• Executed food and beverage service operations, ensuring adherence to hygiene and quality standards.

• Collaborated with culinary and service teams to enhance the overall guest dining experience through responsive and courteous service.

EDUCATION

Deepalis Academy of Patisserie and Culinery Arts City & Guilds, London Level 2 - Patisserie & Confectionery

01/2025

University of Mysore BBA in Tourism & Hotel Management

01/2020

University of Mysore