SANKET KAMBLE

[email protected] • +91-8208413813 • Hyderabad, Telangana

LinkedIn: https://www.linkedin.com/in/sanketkamble • GitHub: https://github.com/sanketkamble

PROFESSIONAL SUMMARY

ServiceNow Administrator with 3+ years of experience in ITSM operations, platform administration, Catalog configuration, CMDB/CI management, workflow automation, and ITIL-aligned service delivery. Skilled in Incident, Problem, Change, and Request Management; SLA configuration; user/group/role administration; and Catalog development. Experienced in Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, GlideRecord, and basic API integrations. Strong in requirement gathering, stakeholder coordination, and implementing scalable ServiceNow solutions. CSA & CAD certified. MBA in HR and Supply Chain Management supports foundational understanding of HR workflows and basic HRSD concepts.

WORK EXPERIENCE

ServiceNow Administrator (Technical Process Specialist)

06/2025 - Present

Infosys BPM , Hyderabad

• Support ITSM modules: Incident, Request, Problem, Change

• Manage Catalog updates, forms, SLAs, and notifications

• Maintain CMDB and CI relationships to ensure accurate routing & impact assessment

• Handle UAT, Update Sets, upgrade testing, and platform validation

• Use GlideRecord for data checks, routing logic, and troubleshooting

Senior Systems Engineer (ServiceNow Admin & Catalog Developer)

05/2022 - 05/2025

Cognizant Technology Solutions , Pune

• Project 1 – BMC Remedy ITSM (First 3 Months)

• Handled Incident and Request tickets via Remedy

• Performed triage, categorization, assignment, SLA monitoring

• Followed ITIL processes for documentation and escalation

• Improve KB and KEDB to reduce recurring issues

• Project 2 – ServiceNow (Admin + Developer)

• Administration:

• Supported Incident, Problem, Change, Request, Knowledge modules

• Maintained CMDB/CI relationships & validated impact

• Ensured SLA performance and escalated high-priority issues

• Updated RCA and KEDB documentation

• Requirement Gathering:

• Coordinated with business teams to define Catalog/workflow requirements

• Documented logic, SLAs, approval chains, CI dependencies

• Recommended ITSM-aligned configurations

• Development:

• Built Catalog Items, Record Producers, dynamic forms, variables

• Developed workflows via Flow Designer, Subflows, BRs, Script Includes

• Implemented Client Scripts, UI Policies, Data Policies

• Applied GlideRecord/GlideAjax for automation and backend operations

• Managed Update Sets, UAT, and deployment validation

EDUCATION

MBA – HR & Supply Chain Management

01/2021 - 01/2023

Department of Management Studies, Nagpur , Nagpur

Bachelor of Engineering (Information Technology)

01/2015 - 01/2020

TGPCET, Nagpur , Nagpur

SKILLS

CERTIFICATIONS

ServiceNow CSA

ServiceNow CAD

ITIL Foundation

ATS-Optimized

Creative & Modern

Minimalist & Clean

Microsoft Word Ready

Executive & Corporate

Cloud-Based Editing

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