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Facilitated scrum meetings such as sizing and planning sessions, demos, and retrospectives
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Educated teams in understanding the need for clear and concise product backlog items
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Collaborated with other scrum masters to improve the organization's use of Scrum and Kanban and address project roadblocks hindering the performance and productivity of the team
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Oversaw and evaluated internal QA audits with the necessary documentation (checklist)
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Managed hiring, administration, development, motivation, and retention of highly efficient teams
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Ensured adherence to QE best practices by providing domain leadership, technical leadership, and diligent oversight
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Coordinated load and performance testing with JMeter and Postman for planned releases and regulatory compliance
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Teamed internal and external stakeholders to analyze and address quality concerns as promptly and effectively as possible to guarantee zero impact on the consumer
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Performed code reviews, improved test frameworks, automated scripts, and supplementary documentation for GitHub pull requests
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Managed development and test servers for the team to design and set up the required software and apps
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Responsible for supervising the delivery of cloud testing, team coordination, and final sign-off for EASYGroup Azure Cloud QA activities released in QA, Pre-release, and Production environments
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Established technical design, gained approval from stakeholders, and directed the development of thorough technical specifications in partnership with other engineering managers and technical leads
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Conducted root cause analysis (RCA) by organizing and scheduling meetings to determine sources of product quality problems and long-term corrective measures
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Spearheaded all EASYGroup products' continuous improvement and deployment processes using Microsoft Azure Dev-Ops/TFS and Jenkins jobs
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Leader of onshore and offshore QE teams; was responsible for balancing project workloads, overseeing project test strategy development, test planning and execution, risk and defect management, and the implementation of an automation test strategy
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Responsible for coaching the QE team in meeting MBOs, supporting their career development, and elevating the value of the quality engineers as scrum team members
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Implemented RCA (Release Compliance Automation) methodology, defect life cycle management, reporting, and documentation using CA Agile Central (Rally)
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Organized knowledge transfer and training workshops to promote QA testing procedures, equipment, and best practices to cross-functional teams in PPS (Prospective Payment Systems) and team members (QA)