SENTHILRAJA S

[email protected] • 91+9902340451, 9986176662 • Bangalore, INDIA

PROFESSIONAL SUMMARY

Senior Server and Cloud Analyst with over 15 years of expertise driving innovative solutions in Microsoft Windows and leading cloud platforms including AWS, Azure, and Google Cloud. Successfully architected and deployed scalable infrastructure projects that improved system uptime by 30% and reduced operational costs by 20%. Adept at leveraging containerization technologies like Docker and Kubernetes to streamline deployments and accelerate time-to-market. Committed to delivering robust, future-proof IT solutions that enhance business agility and performance.

WORK EXPERIENCE

Senior Server and Cloud Analyst
07/2017 - Present
Zebra Technologies (Symbol Technologies)
• Led L3 support for Windows Server environments, reducing incident resolution time by 25% through proactive troubleshooting and efficient incident management
• Managed and optimized cloud-native services in GCP and Azure, improving system uptime by 15% and supporting scalable infrastructure deployments
• Architected and supported hybrid infrastructure solutions across on-premises and cloud platforms, enhancing system reliability and reducing operational costs by 10%
• Streamlined incident and service request workflows in ServiceNow, achieving 98% SLA compliance and improving customer satisfaction scores
• Developed and maintained automation scripts using PowerShell, Python, and Azure CLI, increasing operational efficiency by automating 40% of routine tasks
• Collaborated within Agile teams, actively participating in sprint planning and stand-ups to deliver continuous improvements and timely project delivery
• Implemented CI/CD pipelines and leveraged DevOps tools including Kubernetes and Terraform, accelerating deployment frequency by 30% and enhancing release quality
Technology Consultant III
05/2016 - 07/2017
HPE/DXC Technology
• Led management of data center servers and virtualization platforms across six locations, improving system uptime by 15% and supporting over 1,000 end-users
• Deployed and configured Active Directory Services (ADS) and DNS solutions for 10+ new projects, accelerating deployment timelines by 20%
• Directed cloud service implementations including AWS EC2, S3, and IAM, resulting in a 25% increase in resource scalability and enhanced security compliance
• Collaborated with cross-functional teams using AWS and VMware technologies to streamline cloud and virtualization deployments, reducing project delivery time by 30%
• Monitored AWS billing and developed cost optimization strategies that cut cloud expenditure by 18%, saving the company $250K annually
• Led India-based operations with a team of 12 engineers, overseeing daily activities and offshore support, improving operational efficiency by 22%
Senior IT Operation Analyst
05/2011 - 05/2016
Accenture
• Led a team of 12 IT professionals to maintain 99.9% Windows Server uptime across production environments, enhancing system reliability and business continuity
• Designed and deployed critical infrastructure components including Active Directory, DNS, and DHCP, reducing configuration errors by 30% and accelerating deployment times
• Implemented VMware ESXi and Hyper-V virtualization platforms with DRS and HA automation, increasing resource utilization efficiency by 25% and minimizing downtime
• Managed System Center Suite, EMC Avamar, and Legato backup solutions, improving backup success rates by 40% and reducing recovery time objectives (RTO) by 20%
• Streamlined incident resolution processes using BMC Remedy aligned with ITSM best practices, decreasing average ticket resolution time by 35% and boosting end-user satisfaction
Server Support Engineer
11/2009 - 05/2011
Mphasis
• Led management and troubleshooting of over 100 Windows servers, reducing production issue resolution time by 30% and improving system uptime to 99.9%
• Implemented and optimized Hyper-V virtualization and SCOM monitoring solutions, enhancing infrastructure visibility and reducing alert response times by 25%
• Deployed and configured DNS and DHCP services supporting a network of 500+ devices, ensuring 99.8% network availability for critical projects
• Executed server patching and hardening using WSUS, SCOM, and MBSA, achieving full compliance with security standards and reducing vulnerabilities by 40%
• Resolved ITIL-based incidents, problems, and change requests with a 95% SLA adherence rate, streamlining change management processes
• Monitored SCOM alerts proactively to maintain infrastructure performance and availability, contributing to a 15% decrease in downtime
• Maintained McAfee ePO server, managing antivirus policies that protected against 1,000+ threats monthly, enhancing endpoint security
• Provided 24/7 on-call support to on-site customers, achieving a 98% customer satisfaction rating through timely issue resolution
Facility Management Engineer
03/2009 - 11/2009
Fidelity Information Services
• Installed and configured AD and DNS server
• Troubleshot server-related issues, ensuring minimal downtime and optimal performance
• Deployed and managed virtual servers using VMware and Microsoft Virtual Server
• Maintained Blue Coat Proxy Server, managing internet access policies and traffic filtering
• Managed video conferencing equipment across multiple locations, ensuring seamless connectivity
• Diagnosed and resolved VPN and end-user connectivity issues, supporting secure remote access
• Configured and maintained local and network printers, ensuring availability for end users
System Administrator
12/2007 - 10/2008
Crux Fusion
• Managed and supported Active Directory (AD), DNS, and ISA Server 2004 for secure network access
• Supported NT Backup utility, performing data backups and restores as per organizational requirements
• Installed and configured SQL Server 2005, ensuring database availability and performance
• Provided on-site technical support to clients, resolving infrastructure and application-level issues
• Troubleshot desktop and printer-related issues, delivering timely support to end users
• Upgraded hardware components in the data center to improve system performance and capacity

EDUCATION

B.A (Economics)
Periyar University
M.B.A (Systems Management)
University of Madras
Computer Application Course
Tamil Nadu Technical Education

SKILLS

CERTIFICATIONS

Master Data Science Program in IITM Pravartak Technologies Foundation
Google Cloud Professional Architect
AWS Certified Solutions Architect Associate
VCP5 DCV VMware Certified Professional 5 Data Center Virtualization
EMCISA Information Storage Management
MCSA (Microsoft Certified Solutions Associate)
CCICP Hardware and Networking

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