Results‑driven IT Support & Data Analyst with 8+ years of expertise in statistical analysis, predictive modeling, and data visualization to empower strategic business decisions. Proficient in SQL, Python, R, and Tableau, with a proven track record of optimizing reporting processes and increasing data accuracy by 20%. Adept at collaborating with cross‑functional teams to uncover key trends that improved operational efficiency by 15%, driving data‑driven growth and informed decision‑making. Dedicated to transforming complex datasets into actionable insights that align with organizational goals and promote continuous improvement.