JAGDISH PAWAR

[email protected] • 9146888019 • Pune Maharashtra

PROFESSIONAL SUMMARY

Detail-oriented Delivery Associate with strong expertise in Microsoft Excel and comprehensive knowledge of the US mortgage industry. Proven ability to streamline data processes and enhance reporting accuracy, contributing to a 15% improvement in operational efficiency. Skilled in leveraging advanced Excel functions to analyze complex datasets and support decision-making. Adept at collaborating with cross-functional teams to drive project success and deliver actionable business insights.

WORK EXPERIENCE

Delivery Associate
09/2020 - Present
Ice Mortgage Technology , Pune Maharashtra
• Led the comprehensive redesign of mortgage documentation workflows, reducing processing time by 20% and increasing team productivity through advanced Excel automation, resulting in faster loan approvals and enhanced operational capacity
• Collaborated closely with underwriting and compliance teams to develop data-driven mortgage solutions that elevated customer satisfaction scores by 10%, directly contributing to higher client retention rates
• Mentored and trained 8+ junior associates in mortgage industry best practices, improving team accuracy and reducing processing errors by 15%, which enhanced overall service quality
• Identified critical process bottlenecks using business analysis techniques and spearheaded technology integrations that boosted operational efficiency by 12%, enabling scalable growth and cost savings
Customer service representative
08/2016 - 07/2019
Tech Mahindra (Vodafone NFLC) , Pune Maharashtra
• Led proactive outbound calls to over 100 customers weekly, utilizing advanced Excel-based billing and calculation tools to accurately resolve credit card debt issues, achieving a 20% increase in successful debt recovery and contributing to revenue recovery targets
• Collaborated with cross-functional teams to redesign debt collection and billing workflows, cutting average resolution time by 10% and improving operational efficiency across departments
• Ensured strict compliance with financial regulations and maintained high standards of data accuracy and confidentiality, safeguarding sensitive customer information during billing and collection processes

EDUCATION

Bachelor of Computer Science
05/2014 - 08/2016
SRTMUN NANDED , Nanded Maharashtra

SKILLS

Technical Skills: Advanced Excel Functions, Microsoft Excel, Typing
Soft Skills: Attention to Detail, Time Management, Communication, Teamwork
Other: US Mortgage Knowledge

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