Simran Sodhi

[email protected] 9582825326 Delhi , 110092

PROFESSIONAL SUMMARY

Customer Care Executive with 1.5 years of experience with stock market company , managing customer inquiries, resolving queries , and providing excellent customer service. Proven ability to build strong customer relationships and work effectively in a fast-paced environment. Dedicated to delivering exceptional customer experiences and exceeding performance expectations.

WORK EXPERIENCE

Customer Care Executive
01/2024 - Present
Baadshah broking limited , Delhi
Expertly managed a high volume of inbound customer inquiries, ensuring timely and accurate resolution
Conducted thorough verification and confirmation calls, maintaining high standards of data integrity and customer satisfaction
Performed comprehensive quality audits of calls, identifying areas for improvement and ensuring adherence to service standards
Provided actionable feedback to enhance call quality and optimize customer service protocols
Facilitated clear and concise communication to verify information and confirm details with customers
Monitored and evaluated call interactions to uphold quality benchmarks and regulatory compliance

EDUCATION

BA programme
04/2022
Delhi University , Delhi
Senior secondary - Arts
04/2019
SKV , Delhi

SKILLS

CERTIFICATIONS

Series 8 Equity and derivatives
NISM

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