Subh Raj

[email protected] • +91 7070173664 • Bengaluru

PROFESSIONAL SUMMARY

With over 6+ years of experience in finance operations, payments, and reconciliation, I have spearheaded the setup for various payment methods and led teams to drive operational excellence. Skilled in managing regulatory compliance, overseeing payment processes, and optimizing operational efficiency, I have successfully managed branch consolidation and led asset recovery initiatives. My expertise includes payments reconciliation, regulatory compliance, team leadership, operational efficiency, and process optimization.

WORK EXPERIENCE

Senior Manager- Finance Operations
07/2017 - Present
slice , Bengaluru
• Advanced to the next phase of my career, leading a larger team with greater responsibilities
• Led comprehensive RBI and NPCI regulatory compliance and reporting activities, ensuring adherence to all guidelines
• Process setup and operationalization of QR standees and QR soundbox
• Led and supervised general ledger reconciliation processes across all banking payment verticals
Manager- Finance Operations (Payments)
- 07/2017
slice , Bengaluru
• Spearheaded Payments Reconciliation Setup for PPI Wallet Recharges, Auto Load, Wallet Withdrawals, UPI on PPI, Prepaid Cards, and Bill-desk Bill Payments
• Led and managed a team of 8 members, driving operational excellence
• Successfully managed Branch Consolidation for NESF Bank and established payment processes for the NESFB<>slice merger
• Handled RBI Reporting and ensured compliance with regulatory requirements
• Oversaw PG Payments and managed disputes for Card, UPI, and Bill-desk transactions
• Conducted reconciliation for Rupay and Visa Networks and maintained savings accounts linked to Card and UPI transactions
• Managing Merchant Acquiring operations for QR business and led Assets Recovery initiatives for NESF Bank
Assistant Manager- Card Operations
slice , Bengaluru
• Led a team of 12, overseeing Data Validation, GL Tally Automation, and ensuring data integrity and governance across finance operations
• Provided critical administrative support to management-, improving operational efficiency and streamlining daily processes
• Managed the end-to-end Payment Operations for slice, ensuring seamless transaction processing and reconciliation
Team Leader- Card Operations
slice , Bengaluru
• Automated the entire Card Operations process for reconciliation and settlement, significantly improving operational efficiency
• Managed Interchange Invoices and Cashback Offers, ensuring accurate financial reconciliation
• Developed a Dedicated Dispute Platform for Customer Experience (CX) and Card Operations, streamlining dispute resolution
• Led the automation of data migrations to Redshift, enhancing data accessibility and accuracy
• Trained and managed a team of 12 members, fostering skill development and team performance
• Coordinated with external partners like M2P, Shiprocket, Colorplast, and KL Hitech to ensure smooth operations and vendor collaboration
Senior Executive- Card Operations
slice , Bengaluru
• Established the entire Delivery Operations in collaboration with Shiprocket, ensuring efficient logistics management
• Onboarded card printers like Colorplast and KL Hitech, setting up operations for seamless card printing and issuance
• Managed Card Transaction Operations and led the reconciliation of settlements, including Network Reports, GL, Corporate Reports, Pool, and Virtual Accounts
• Automated the Card Operations reconciliation process, covering settlements, Interchange Invoices, Cashback offers, and creating a dedicated Dispute Platform for CX and card operations
• Handled Transaction Disputes, including Chargebacks, Pre-Arbitration, Arbitration, and Good Faith resolutions, ensuring timely and accurate dispute management
Business Operations Executive
slice , Bengaluru
• Led the hiring and management of interns from various colleges, ensuring smooth onboarding and effective team integration
• Managed offline partnerships and facilitated merchant onboarding, driving business growth and expanding partnerships
• Coordinated college sponsorship's, strengthening relationships with academic institutions and promoting brand visibility
Area Manager- Internship
, Bengaluru
• Handling and Managing interns from the college nearby to me
• Completing the verification process and checks of users
• Customer acquisition form my cluster

EDUCATION

Bachelor of Business Administration
01/2016 - 01/2019
Center for Management Studies- Jain University , Bengaluru
CBSE
01/2014 - 01/2016
Creane Memorial High School , Gaya

SKILLS

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