SUBHASH KAPOOR

[email protected] • +91 801 0303 803 • Bengaluru, India

PROFESSIONAL SUMMARY

Extensive experience of shaping strategy, and driving execution with C-suite Executives, Business Heads and Technology Leadership at top tier consulting firms (BCG, Bain, TSMG) 0-to-1 experience of launching new initiatives both as an entrepreneur and as part of CEO / Founder Office roles (Revolut, Box8) Areas of expertise: Digital Transformation, Operations Excellence, Product Management, Growth Strategy, Cost reduction Sectoral experience: Financial Services, Retail (online, Offline), FMCG, Hospitality, TMT, Industrial Goods

WORK EXPERIENCE

Co-Founder
03/2024 - Present
Ikkasa.com
• Conceived and launched Ikkasa.com - a home products platform connecting manufacturers, resellers, with buyers
• Established a robust network of 10+ vendors and 3 logistics partners to onboard 1000+ SKUs
• Self-developed the ecommerce platform (www.ikkasa.com) integrating logistics, payments, chat and analytics
• Enhanced site UX through custom features and optimized navigation, improving conversion and retention
• Automated backend workflows for product listings, order management, and fulfillment tracking
• Manage customer experience to ensure >95% issue resolution within 24 hrs
Senior Strategy & Operations Manager, India CEO Office
03/2021 - 02/2024
Revolut , India
• One of the First hires for Revolut India; Defined the 5-year India strategy, business plan, and product roadmap; secured INR 340 Cr. (US$48M) investment from the Founders and Global Board (media announcement link)
• Led the CEO Office, steering cross-functional workstreams across Strategy, Product, Licensing, M&A, and Operations
• Drove design & localization of Revolut’’s Global product & technology stack (including India specific services, customer journeys, backend workflows, partner integration models, etc.) for Indian consumers, ensuring Regulatory, Compliance and Risk Frameworks
• Product strategy and implementation
• New Product Development: Led conceptualization, scoping and implementation of Neobanking product to aim 4M signups, $70M revenue & $450M customer balance
• Conducted consumer research and competitive benchmarking to identify pain points, and business needs; Selected and own relationship with Bank Partner
• Collaborated with cross geographical and cross functional teams to finalize features, flows, app designs and API requirements
• Collaborated with multiple local and global committees and teams (Executive Leadership, multiple Engineering teams, Product Strategy, Business, Marketing, Finance, Customer success, Risk, Legal, Financial Crime, Regulatory, Expansion, etc.) for relevant approvals for various launch stages
• Set up Data Analytics platform from scratch for Revolut India iOS and Android app
• Managed product lifecycle from conception to testing of forex cards in India
• Expected to be 2nd non-Bank card issuer in India with relevant RBI authorizations and Network memberships
• Delivered acquisition strategy, target screening, negotiations, due diligence, and transaction execution for 100% acquisition of RBI regulated Authorised Dealer Category II licensed entity (link to Media Announcement)
• Coordinated with cross functional teams for PPI License application to RBI
• Managed efforts to ensure renewal of Authorised Dealer Category II license from RBI
• Successfully consolidated efforts to receive authorization for launch of RBI regulated products
Consultant
02/2020 - 03/2021
Tata Strategic Management Group
• Devised growth strategy and reduced earnings volatility for a FMCG player
• Proposed value chain disruption and premiumization levers for annual EBIT improvement of $1.5M
• Determined profitability, and consumer preferences based product roadmap in addition to capabilities required to support growth initiatives
• Market entry strategy and Business Development for a steel player
• Performed market sizing and analyzed buying patterns to target $3B across sectors - Manufacturing, Mining, Power, O&G and Defense
• Formulated plans to target 65 live opportunities
• Implemented Zero-Based budgeting to optimize target cost and maximize operating margin
Consultant
07/2018 - 01/2020
The Boston Consulting Group
• Identified avenues for $1M annual cost saving through digital transformation, vendor outsourcing, and decentralization of functions
• Managed execution of product solutions to reduce customer queries for policy dispatch and cancellation by 48% and 39% resp.
• Implemented digital solutions to improve processes for better customer experience for policy issuance and cancellation
• TAT reduction by ~25% and over 50% for quote and policy issuance respectively for corporate business group
• 60% reduction in process discrepancies for policy issuance process; TAT reduction by 45-70% for policy cancellations
• Identified and implemented initiatives for throughput improvement of product line by 60%; increase in contribution margin by $16M per annum
• Analyzed end to end mill process and products to identify innovative solutions to increase availability, boost productivity, and improve quality through reduction in delays & downtime, debottlenecking of processes, and reduction of rejections
• Identified opportunities for annual savings of $1M through cost synergies at merging organizations
Business Strategy & Transformation, CEO’s Office
05/2017 - 05/2018
Box8
• Conceptualized and implemented a digital platform for real-time, data-based decision making by cross functional teams
• Reduced material cost by 10% and drove 10X growth in profitability
• Implemented an inventory management process and a fully automated raw material procurement based on sales forecasts
• Optimized working capital management and implemented an expense management system to ensure efficient use of investor funds
• Spearheaded GST related product implementation to drive cost savings of $72K
Associate, Consulting Services, BCC
05/2016 - 05/2017
Bain & Company
• Enabled higher coupon redemption and sales of high margin categories through changes in store promotions and coupon design
• Identified annual savings of $5M through better inventory planning; developed Tableau dashboards for C-Suite Executives
• Suggested initiatives to improve market share based on buyer purchase preferences identified through consumers surveys in India, China, and Indonesia
• Analyzed shift in ad-spend in US Media Market due to digitization of channels across major segments (music, and video)
• Identified impact of next generation digital technologies (IOT, AR/VR, AI) on products/services, market landscape, and revenue models in Technology space
Solutions Developer
06/2011 - 05/2014
Dunnhumby
• As part of the personalization team, developed data solutions, and models for campaign management, promotions, pricing, customer/store/basket penetration, and shopping behavior based on segmentations, transaction history, and product/customer/store data from Store & Ecommerce POS

EDUCATION

MBA (Marketing)
01/2014 - 01/2016
School of Business Management, NMIMS Mumbai
Bachelor of Engineering, Mechanical
01/2007 - 01/2011
BITS Pilani

SKILLS

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