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Learning Consulting
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Partnered with stakeholders across technology, operations, and other lines of business to assess learning needs and align interventions with business goals.
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Led Training Needs Analysis (TNA) and monitored post-program evaluations using L1–L4 models to drive continuous improvement and ROI.
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Designed scalable and customized learning frameworks for 10,000+ employees across India, the Philippines, and other countries.
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Established strategic partnerships with key stakeholders to align learning initiatives with organizational priorities and drive business results.
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Program Management
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Delivered enterprise learning programs with audiences ranging from 20 to 30,000 employees.
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Led the design, execution, delivery, and feedback collection for enterprise learning programs, focusing on areas of improvement for program effectiveness.
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Leveraged AI and RPI applications to simplify feedback collection and analysis for continuous program refinement.
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Built and implemented regional and global learning calendars in alignment with workforce capability goals.
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Streamlined program tracking and evaluation through centralized tools to ensure timely reporting and improved decision-making.
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Data Management & HR Analytics
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Created a unified L&D dashboard for leadership visibility across cost, reach, and effectiveness metrics to enable data-driven decision-making on behavioural changes (L3).
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Built a no-cost internal ticketing system for operations tracking and automated team productivity reporting.
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Managed an $8M annual L&D budget with a focus on optimization, cost management, and forecast accuracy to maximize ROI.
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Recruitment & Campus Program Management
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Led full lifecycle campus hiring and onboarding for 7,000+ graduates from offer acceptance to business allocation.
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Collaborated with talent acquisition, HRBPs, and delivery leaders to ensure a seamless campus onboarding integration and smooth transition to business roles.
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Developed and implemented success tracking models to monitor fresher performance and productivity post-onboarding.
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HR Operations
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Acted as the single point of contact (SPOC) for internal HR audits, maintaining 10 consecutive years of “NIL” audit observations.
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Managed onboarding, payroll, and recruitment operations to ensure smooth HR processes.
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Authored and maintained standard operating procedures (SOPs) for L&D operations in India and the Philippines.
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Ensured process consistency across onboarding, training delivery, and other processes for audit readiness.
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Onboarding & Induction
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Managed induction programs for thousands of new hires annually across multiple business units in India and the Philippines.
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Curated digital and hybrid onboarding experiences tailored to workforce location and role, ensuring a personalized onboarding experience.
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Developed separate onboarding tracks for business induction and senior-level executives to align with their specific needs and expectations.
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Designed leadership-aligned onboarding scorecards to monitor and track early productivity for new hires.
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Developed inclusive onboarding initiatives to support the integration of diverse groups, including individuals with disabilities, ensuring an inclusive environment for all.
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Vendor Management
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Handled end-to-end governance for 100+ local and global vendors, from onboarding to performance reviews.
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Utilized tools like STORM and TRIMS to track and manage vendor performance effectively.
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Developed a comprehensive vendor database showing lifecycle, cost, and value metrics for performance evaluation and contract renewals.
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Negotiated vendor contracts to achieve both quality improvements and cost efficiency.
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Team & Cross-Country People Management
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Led a 7-member agile operations team across India and the Philippines, promoting cross-functional development and collaboration.
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Mentored team members and implemented Individual Development Plans (IDPs) to foster professional growth and drive a high-performance culture.
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Collaborated with global stakeholders to align programs with business, cultural, and compliance expectations, ensuring consistency across regions.