Syed Naseer Jani

Hyderabad, Telangana
LinkedIn: www.linkedin.com/in/syed-naseer-jani-414a8490

PROFESSIONAL SUMMARY

Dedicated Technical Support Specialist with expertise in cloud platforms such as Microsoft Azure and Google Cloud, as well as virtualization technologies including VMWare and Tanzu. Skilled at delivering clear, user-friendly solutions that improve system performance and customer satisfaction. Known for effectively resolving issues and supporting application environments to ensure seamless operations. Committed to simplifying complex technical challenges and providing reliable support to enhance business continuity.

WORK EXPERIENCE

Systems Operations Manager, VP Cloud
05/2021 - Present
Wells Fargo India Solutions , Hyderabad
Led the development and execution of cloud governance strategies using Terraform Enterprise, Ansible, and ServiceNow, driving improved compliance and streamlined operational workflows
Managed cross-functional teams to provision and automate cloud infrastructure with Terraform, Jenkins, and Git-based CI pipelines, significantly accelerating deployment cycles
Implemented ITIL-aligned service management processes including incident, problem, and change management, resulting in enhanced service availability and reduced downtime
Directed cost optimization initiatives leveraging serverless computing, spot instances, and cloud vendor tools to achieve substantial savings on cloud expenditures
Championed continuous improvement in cloud operations through monitoring and analytics tools such as Prometheus, Grafana, and Splunk, boosting system reliability and performance
Strengthened security posture by enforcing IAM policies, security groups, and network access controls, ensuring robust compliance with organizational and regulatory standards
Integrated Infrastructure as Code (IaC) best practices to streamline environment provisioning and version control, improving deployment consistency
Automated configuration management and deployment workflows using Ansible playbooks and Jenkins pipelines, enabling consistent and repeatable releases
Technology Manager, AVP
05/2016 - 04/2021
Wells Fargo India Solutions
Handled administrative systems to assist senior leadership and over 100 staff members
Developed highly effective incident response team and trained extensively in preparation for possible events
Managed high priority incidents with poise and composure, making quick decisions to reduce overall impact
Monitored team performance, adhered to SLAs, and provided detailed job training
Met with customers to discuss service needs and develop effective and practical solutions
Reviewed, identified, updated, and prioritized strategic initiatives to support senior leadership comprehensively
Unix Subject Matter Expert, Team Lead
04/2014 - 05/2016
Wells Fargo India Solutions
Led administration and optimization of Solaris 9/10 and multiple Unix environments, significantly enhancing system uptime and accelerating incident response efficiency
Designed, deployed, and managed a diverse fleet of physical and virtual Unix servers across RedHat Linux, Solaris, and HPUX platforms, driving improved infrastructure scalability and reliability
Implemented proactive monitoring and troubleshooting strategies targeting CPU and memory utilization challenges, effectively reducing system bottlenecks and boosting overall performance
Mentored and guided a team of junior administrators, cultivating skill development and ensuring strict adherence to ITIL best practices for change and incident management
Unix System Administrator
12/2006 - 03/2014
IBM India Pvt Ltd , Hyderabad
Led administration and optimization of Solaris and Linux servers, significantly improving system uptime through proactive monitoring and maintenance
Developed and implemented automated shell scripts to streamline routine tasks, substantially reducing manual effort and accelerating issue resolution
Managed security patches and system updates across a large Unix server environment, enhancing compliance and minimizing vulnerabilities
Collaborated with cross-functional teams to troubleshoot and resolve critical system outages, achieving faster incident resolution times
Technical Support Analyst
12/2005 - 12/2006
HCL Technologies , Chennai
Delivered high-quality technical support to British Telecom Service Desk, resolving complex customer issues with professionalism and efficiency
Provided clear and empathetic communication to customers, ensuring positive service experiences and fostering client trust
Trained and mentored new team members on technical troubleshooting and customer service best practices, improving team performance

EDUCATION

B Tech
04/2001 - 04/2005
JNTU Hyderabad , Hyderabad
Intermediate
04/1999 - 04/2001
Sri Chaitanya College , Vijayawada

SKILLS

Technical Skills: Microsoft Azure, GCP, TAS, TKGI, RHCSA, RHCE, VMWare Admin, IaC (Terraform, Ansible)
Tools: Splunk, Grafana, Service Now, BMC Remedy, JIRA

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