TAMARA JOVANOVIC

[email protected] • +381 62 319 759 • Belgrade, Serbia

PROFESSIONAL SUMMARY

Product and Project Manager with 5+ years of experience delivering digital solutions across SaaS, healthcare, and e-commerce. Demonstrated success managing large client portfolios and high-volume project environments, achieving consistent on-time delivery and high client satisfaction. Promoted twice for exceptional performance and leadership. Expert in Agile methodologies, cross-functional team coordination, and stakeholder management. Passionate about digital transformation and building user-centered products that drive measurable business results.

WORK EXPERIENCE

Senior Project Coordinator
09/2024 - 05/2025
Allyant
• Managed portfolio of 115+ clients and 270+ concurrent projects, achieving 85% on-time delivery and 90% client satisfaction
• Coordinated across multiple cross-functional teams using Salesforce, Teams, and ContractSafe to streamline project workflows
• Reduced unnecessary client meetings by 40% through proactive investigation and problem-solving before escalation
• Created comprehensive documentation for 100% of projects during role transition, enabling seamless handover to replacement
• Educated clients on ADA compliance requirements and platform usage, resolving 80% of issues without engineering escalation
Project Coordinator
09/2023 - 09/2024
Allyant
• Managed 70+ accessibility compliance projects for clients across healthcare and e-commerce sectors
• Executed ADA remediation plans to ensure compliance with accessibility standards, aligning company and client objectives for inclusive design
• Facilitated daily communication between clients and internal teams to streamline project updates, clarify requirements, and address challenges
• Organized and maintained comprehensive client files, tracking progress and ensuring up-to-date documentation for smooth project delivery and quality control
• Tracked project milestones and deliverables in internal platform, maintaining 95% data accuracy
• Coordinated between client development teams and internal engineers to ensure compliance deadlines were met
Product Manager
06/2022 - 12/2022
Spartans Technologies
• Managed client and stakeholder relationships on a healthcare-focused SaaS product, ensuring alignment despite joining the project in a later delivery phase
• Led a cross-functional Agile team of developers, QA engineers, and designers, coordinating day-to-day execution and delivery priorities
• Assumed product ownership mid-project following transition from a previous PM, stabilizing team processes and improving delivery velocity
• Supported roadmap execution and feature prioritization based on existing requirements, client input, and business objectives until project closure
Product & Project Manager
01/2021 - 06/2022
Youpal Group
• Led development of YouSuite (internal workspace platform similar to Google Workspace) with 5-person Agile team
• Achieved 80% company-wide user adoption in first week of platform launch
• Managed product roadmap, sprint planning, and backlog refinement in 2-week sprint cycles using GitLab
• Successfully navigated crisis when key developer was hospitalized for 1 month by reallocating resources and adjusting velocity expectations
• Reduced scope creep by 50% through firm stakeholder management and roadmap protection
• Prioritized features based on user value, leveraging and customizing open-source components to accelerate delivery
Product Owner
11/2020 - 01/2021
Youpal Group
• Managed product backlog for 3+ concurrent projects (internal platform, fashion retail mobile app, time-tracking application)
• Created 100+ user stories with clear acceptance criteria for development team
• Collaborated with cross-functional teams of 5-8 across design, marketing, and development
• Conducted A/B testing with 50% of users to optimize features and user experience

EDUCATION

Faculty of Civil Aviation, Belgrade
Faculty of Culture and Media, Belgrade

SKILLS

CERTIFICATIONS

Product Analytics Certification (PAC)
08/2021
Product School
Product Management Professional Development
01/2025
Product School

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