Tengku Umi Hanizai Binti Tengku Ahmad

[email protected] +60132889827 Kuala Lumpur, Malaysia
LinkedIn: Tengku Umi Hanizai Tengku Ahmad | LinkedIn

PROFESSIONAL SUMMARY

Dynamic experience in microfinance with over 10 years of expertise driving micro finance to elevate market presence. Currently spearheading initiatives that have secured a commanding 68% market share for BSN as of July 2025, demonstrating exceptional strategic planning and financial analysis skills. Proven track record in optimizing loan portfolios and leading cross-functional teams to exceed growth targets while mitigating risks. Committed to leveraging deep industry knowledge and innovative solutions to propel BSN to the forefront of microfinance market leadership.

WORK EXPERIENCE

Section Head (Micro Finance)
09/2021 - Present
Bank Simpanan Nasional , Kuala Lumpur, Malaysia
Lead the Micro Finance division, overseeing strategy, operations, and team performance
Develop and implement financing programs for SMEs and micro-entrepreneurs
Manage end-to-end project execution, stakeholder communication, and compliance
Oversee credit evaluations, risk assessments, and customer servicing processes
Drive continuous improvement and operational efficiency across the unit
Business Financing Executive (Micro Financing)
08/2012 - 09/2021
Bank Simpanan Nasional , Kuala Lumpur, Malaysia
Provided tailored microfinance solutions to individual clients and small businesses
Conducted customer profiling, financial assessments, and credit evaluations
Built and maintained strong relationships with clients, ensuring high customer satisfaction
Achieved business targets consistently while adhering to risk management policies
Collaborated with cross-functional teams to support marketing and outreach campaigns
Customer Service Personal Finance
01/2010 - 01/2012
AmBank Berhad
Customer Support for Personal Finance Sales and Credit Administration team
Customer Support
01/2008 - 01/2010
HSBC Global Banking and Markets - Malaysia
Interest Claims International Fund Services unit
Cross functions to assist Cash Management Division

EDUCATION

Bachelor of Business Administration (BBA), Business Economics
03/2007
Universiti Teknologi MARA (UiTM)

SKILLS

PROJECTS

Micro Finance BizJamin Guarantee Scheme
Designed and implemented an innovative guarantee method for Micro Finance BizJamin Guarantee Scheme, enhancing risk assessment and approval processes using data-driven algorithms
Led end-to-end development including requirement analysis, solution architecture, and deployment, resulting to increase in guarantee approvals and improved client trust
Collaborated with cross-functional teams and secured an industry award from CGC recognizing the initiative's impact on financial inclusion and operational efficiency

CERTIFICATIONS

Certified Credit Executive (CCE)
05/2021
Asian Institute of Chartered Bankers
Computerized Unit Trust Examination (CUTE)
02/2024
Federation of Investment Managers Malaysia (FIMM)
Time Management, Multitasking & Stress Management
06/2024
Compass Mind Asia

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