TSEDENA GAIM

[email protected] • +971562078242 • Dubai, UAE

PROFESSIONAL SUMMARY

Motivated business management student with proven expertise in customer service and team collaboration, dedicated to delivering exceptional client experiences and operational efficiency. Successfully managed high-volume customer inquiries, achieving a 15% increase in customer satisfaction scores through effective communication and problem-solving skills. Skilled in organizing workflows and supporting team objectives, eager to contribute strong organizational and interpersonal abilities to a dynamic customer-focused role in business or service industries.

WORK EXPERIENCE

Customer service Agent
01/2022 - 01/2024
Teleperformance
• Purposeful Translation: Interpreters serve the vital function of translating spoken language seamlessly from one tongue to another.
• Bilingual Expertise: Specifically, in my role, I specialize in translating between English and Tigrigna, ensuring effective communication between speakers of these languages.
• Bidirectional Translation: The art of interpretation demands fluency in both the source and target languages. I adeptly translate from English to Tigrigna and vice versa, facilitating understanding across linguistic boundaries.
• Natural Experience: The ultimate objective of interpretation is to make the target language feel as natural and authentic as the original language.
• Cultural Sensitivity: Beyond mere linguistic translation, interpreters must also be attuned to cultural nuances, ensuring that the meaning and tone of the message are accurately conveyed.
• Enhancing Communication: By bridging language gaps, interpreters play a crucial role in fostering effective communication, whether it's in diplomatic settings, business negotiations, healthcare, or community interactions.
Sales Associate
01/2021 - 01/2022
Cotton-on
• Customer-Centric Engagement: Sales Associates are at the forefront of customer interaction, actively engaging with patrons to discern their requirements and preferences.
• Inquiry Resolution: They adeptly address customer queries, providing comprehensive information about products or services to aid informed decision-making.
• Tailored Recommendations: With an astute understanding of the product range, Sales Associates offer personalized recommendations, ensuring customers find solutions perfectly aligned with their needs.
• Product Knowledge: A cornerstone of their role, Sales Associates possess deep knowledge about the features, benefits, and applications of the products they represent.
• Responsive Communication: They maintain open lines of communication, promptly addressing customer concerns and offering assistance throughout the purchasing process.

EDUCATION

International Business
01/2025
Kings Collage
Athe level 4 Diploma
10/2024
Britts imperial university college

SKILLS

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