Tylo Cupido

[email protected] • 0726106912 • 13 Fink Road, Bridgetown, Cape Town, 7764

PROFESSIONAL SUMMARY

IT and Customer Service professional with over 3 years of IT support experience and 3 years in customer service. Skilled in networking, desktop support, Active Directory/Azure administration, hardware/software troubleshooting, and IT system management. Experienced in providing technical support, managing IT infrastructure, and assisting customers with accounts, billing, and technical queries. Strong problem-solving, communication, and team support skills.

WORK EXPERIENCE

Junior IT Assistant / Desktop Engineer

06/2025 - Present

Teleperformance SA

• Managed user accounts and devices via Active Directory and MS Azure

• Reimaged PCs, installed software, configured OS, and enabled BitLocker

• Provided hardware and software troubleshooting (PCs, Android devices, MS Office, basic AWS)

• Configured network devices, VLANs, mapped drives, and conducted IT floor checks

• Maintained IT security and compliance through account/device monitoring

• Used PowerShell for group membership, OU management, SCCM deployments, software updates, and remote troubleshooting

• Installed Stratodesk and managed network ports via Cisco switches

Customer service advisor

11/2022 - 06/2025

Teleperformance SA

• Assisted customers with banking, account, and billing queries

• Diagnosed hardware and software issues

• Handled complaints and performed soft sales

• Provided floor support to agents in operational and Grad Bay areas

• Updated bank account information and managed collections (overdrafts & credit cards)

IT Technician

05/2022 - 08/2022

Electronic Confluence

• Managed Unifi networks, including access points, switches, and bridge configurations

• Installed and troubleshot Windows systems, PCs, upgrades, and UPS units

• Managed and installed CCTV cameras

• Performed server updates, domain joins, and user/mailbox creation in AD

• Supported Micros POS systems and Xerox printer troubleshooting

• Administered Microsoft Office 2019/365

• Set up conference equipment (cameras, mics, dual screens)

Customer service advisor

08/2021 - 02/2022

Capita SA

• Assisted customers with technical, billing, and account queries

• Troubleshot smart-home devices

• Handled returns, refunds, and insurance claims

• Supported sales through product and policy knowledge

• Provided floor support and guidance to new starter agents

IT Assistant

01/2021 - 07/2021

Supplypak

• Installed desktop PCs and CCTV systems

• Installed and troubleshot Windows and Microsoft applications

• Diagnosed hardware issues and handled network cabling

IT Assistant / Risk officer

03/2020 - 01/2021

Plumstead Rusoord

• Supported 42 Unify network points and 220 VOIP phones

• Provided Windows and Microsoft Office technical support

• Installed Wi-Fi cameras and configured cloud storage

• Managed printer user accounts (Konica Minolta & Samsung)

• Replaced CCTV cameras and maintained access cards (Softcon)

• Managed and programmed the BellMe nurse-call system

Intern

04/2018 - 03/2019

Department of the Premier (WCG)

• Captured landline usage data and updated the Telecoms database

• Produced weekly landline statistics reports for management

• Assisted staff with landline and data card queries

• Conducted telecoms stocktaking

• Guided stakeholders on relevant telecoms policies

• Supported GG vehicle booking processes

EDUCATION

Secondary Education

01/2017

Athlone High

SKILLS

CERTIFICATIONS

CompTia A+

ATS-Optimized

Creative & Modern

Minimalist & Clean

Microsoft Word Ready

Executive & Corporate

Cloud-Based Editing

Cover Letter Templates

Cover Letter Examples

AI Cover Letter Generator

Cover Letter Format

How to Write a Cover Letter