Vinoth Kumar P

[email protected] • (+91) 8489980020 • Chennai

PROFESSIONAL SUMMARY

Results-driven Senior System Administrator with over 5 years of experience managing and optimizing IT infrastructure for government projects, including TANFINET. Expert in Windows Server, Active Directory, VMware, and Exchange Online, with a proven track record of improving system uptime by 15% and reducing incident resolution time by 20%. Adept at implementing robust network security protocols and streamlining virtual desktop environments to enhance operational efficiency. Committed to leveraging technical expertise and proactive problem-solving skills to support mission-critical IT operations and drive continuous improvement.

WORK EXPERIENCE

Senior Engineer-L1 (TANFINET Govt Project )
07/2023 - 01/2024
Zigma Technology Pvt Limited , Chennai, Tamil Nadu
• Led the configuration and optimization of Juniper EX2200-24T/4G routers, improving network stability and reducing downtime by 15%
• Resolved over 200 complex technical escalations from Level 1 support, achieving a 95% first-contact resolution rate and enhancing customer satisfaction
• Mentored and trained a team of 10 Level 1 engineers, increasing their technical proficiency and reducing ticket escalation volume by 20%
• Initiated and implemented process improvements that streamlined incident resolution workflows, cutting average resolution time by 25% and boosting operational efficiency
System Admin-L1 (TNVAT Govt Project )
03/2020 - 06/2023
Zigma Technology Pvt Limited , Chennai, Tamil Nadu
• Led resolution of over 50 daily support tickets, achieving a 90% first-contact resolution rate for hardware, software, and network issues within the TNVAT Government Project
• Developed and maintained comprehensive knowledge base articles, reducing average ticket handling time by 15% and improving team efficiency
• Utilized remote desktop tools and diagnostic software to troubleshoot and resolve complex technical problems, enhancing end-user satisfaction scores by 20%
• Collaborated with senior support teams to escalate and resolve critical issues promptly, contributing to a 10% reduction in downtime across supported systems
Sales Executive
11/2018 - 05/2019
Suzuki Sun Motor (P) Limited , Chennai, TN
• Led customer engagement initiatives that increased upselling and cross-selling opportunities, contributing to a 15% growth in monthly sales revenue
• Achieved and consistently exceeded monthly and quarterly sales targets by an average of 20%, driving overall dealership revenue growth
• Developed and delivered comprehensive product training sessions for the sales team, improving product knowledge and boosting team sales performance by 10%
• Built and maintained strong customer relationships, resulting in a 25% increase in repeat business and enhanced customer satisfaction scores
Technical Support Network Engineering
09/2017 - 10/2018
Rail Wire Express Network (P) LTD , Chennai, Tamil Nadu
• Led the resolution of network-related issues, reducing downtime by 25% through rapid troubleshooting and proactive maintenance
• Implemented routine network integrity checks using Cisco and Juniper equipment, improving infrastructure efficiency by 15%
• Configured and maintained routers, switches, and firewalls, enhancing network security and achieving 99.9% uptime
• Collaborated with cross-functional IT teams to integrate network systems, supporting seamless infrastructure upgrades and reducing project delivery times by 10%

EDUCATION

B.Tech- Information Technology
01/2012
Ranipettai Engineering College , Vellore, Tamil Nadu
Higher Secondary
01/2008
Valluvar Matric Higher Secondary School , Arakkonam, Tamil Nadu
SSLC
01/2006
Valluvar Matric Higher Secondary School , Arakkonam, Tamil Nadu

SKILLS

Technical Skills: Windows Server, Active Directory, Virtual Desktop Infrastructure, Exchange Online, SharePoint, VMware, IT Infrastructure Management
Soft Skills: Problem Solving, Team Collaboration, Communication, Leadership
Tools: OneDrive, Microsoft Azure, PowerShell, System Center Configuration Manager
Other: Government Project Experience, Zigma Technology Domain Knowledge, Microsoft Certified: Azure Administrator, ITIL Foundation

PROJECTS

SECURE ONLINE VOTING SYSTEM STENOGRAPHY IMPLEMENTATION USING RFID AND FINGER PRINT TECHNOLOGY
Technologies: RFID, Fingerprint Technology
• Worked on SECURE ONLINE VOTING SYSTEM STENOGRAPHY IMPLEMENTATION USING RFID AND FINGER PRINT TECHNOLOGY in a group of four students done as a final year MAIN PROJECT held in ADITHIYA INFORMEDIA SOLUTION, Chennai, In the year 2012.

CERTIFICATIONS

SASE DEVELOPMENT AND MANAGEMENT
11/2024
SASE ADVANCE SECURITY
11/2024
SASE EXPERT LEVEL 1 AND 2
11/2024