Wajid Ali

[email protected] • 5105188333 • Santa Clara, California

PROFESSIONAL SUMMARY

Windows System Administrator / Desktop Support Engineer with Over 8+ Years of Experience Over 6 years as an Audio-Visual Engineer, specializing in L2/L3 troubleshooting, issue remediation, and vendor interface for corporate AV systems. Specializing in Advanced Skills and a Proven Record of High-Quality Performance in: Systems Installation, Configuration, Upgrade, Migration, and Administration: Proficient in handling Windows XP/7/10 environments, and SCCM. Demonstrated expertise in setting up, configuring, and managing systems for optimal performance and reliability. Azure Compute, Storage, Networking, and Active Directory, with extensive hands-on experience managing virtual machines, optimizing storage solutions, and implementing robust network security protocols. Proficient in configuring and managing Azure AD for user authentication, MFA, and Conditional Access, ensuring secure, scalable cloud environments and seamless identity management across enterprise systems. Enterprise Backup Solutions: Successfully installed, configured, tested, and rolled out Veritas NetBackup Enterprise backup client solution and server across the organization, leveraging PC LAN infrastructure. Wireless Network Implementation: Expert in deploying WLAN Cisco POE Wi-Fi access points, integrated seamlessly with Sonic Firewall gateways. Skilled in configuring Access Control Lists (ACL) to ensure secure, differentiated access for employees and guests. Hardware Refresh Projects: Led and managed a significant hardware refresh project, replacing 1,850 employee laptops and desktop systems, ensuring minimal disruption and maximum efficiency. Expert in AV hardware troubleshooting (QSYS, Extron, Logitech), firmware updates, and custom programming analysis. Skilled in Windows OS for AV systems, AV application administration (MS Teams, MTR, Appspace, Logitech), and technical support for corporate events. Proficient in ticket (Service Now, JIRA), project, and vendor management; strong verbal and written communication skills. Background in AV Engineering, Systems Engineering, Infrastructure Engineering, IT Engineering, and Technical Project Management (AV). Virtualization and Image Management: Built and configured Windows 7 (x86 and x64) physical and virtual images for the enterprise. Specialized in creating customized VMware virtual desktops and managing user pools for virtual desktop access. Windows Update Services and Security: Set up, configured, and administered WSUS and BitLocker servers, ensuring up-to-date and secure enterprise environments. Mac Expertise: In addition to Windows environments, brought extensive experience in supporting Mac systems. Skilled in troubleshooting, configuring, and maintaining Mac desktops and laptops, integrating them seamlessly into predominantly Windows-based networks. Proficient in managing Mac-specific challenges, including software installation, OS upgrades, and compatibility issues with enterprise applications. Cross-Platform Integration: Demonstrated ability in ensuring smooth interoperability between Mac and Windows systems, facilitating a cohesive and efficient IT environment. User Support and Training: Provided high-level support and training for Mac users, enhancing their understanding and efficient use of Apple technology in a corporate setting.

WORK EXPERIENCE

Systems Engineer / System Administrator
03/2024 - 12/2024
Abbott vascular , Santa Clara, CA
• Led a company-wide hardware refresh, deploying over 1,850 laptops and desktop systems with minimal user disruption, improving performance and user productivity
• Managed and resolved high-priority tickets through ServiceNow consistently meeting Service Level Agreements (SLAs) for incident resolution and reducing overall ticket backlog by 20%
• Setup and supported corporate AV systems for high-profile meetings and executive presentations, ensuring smooth operations for conferencing technologies such as MS Teams and Zoom
• Provided white-glove IT support to executives and VIP clients, resolving complex technical issues quickly and minimizing downtime during critical business operations
• Orchestrated enterprise-wide software deployment through SCCM, pushing critical updates and security patches to maintain compliance and secure user environments
• Managed Nutanix hyper-converged infrastructure, enhancing system performance and scalability for enterprise workloads
• Spearheaded the integration of Microsoft Autopilot to streamline device provisioning and deployment, significantly reducing onboarding time for new devices by 40%
• Managed Microsoft Intune for mobile device management (MDM), ensuring security compliance and seamless configuration across various devices, enhancing productivity for remote and on-site employees
• Utilized SCCM to manage software updates, application deployments, and patch management across a fleet of 1,850 devices, maintaining compliance and improving system performance
• Resolved priority tickets and reduced backlog by 20%, meeting SLA targets and maintaining user satisfaction
• Designed and implemented security protocols to safeguard corporate data, integrating firewall and intrusion detection systems to minimize vulnerabilities
• Advanced cross-platform support for Windows and Mac systems
• Managed Microsoft 365 and Intune as an administrator, overseeing application deployment and system updates to user machines, enhancing overall productivity and system security with Zscaler
• Handled complete lifecycle of hardware deployment projects, from system configuration to user deployment and support
• Provided advanced technical support for Windows and Mac OS systems, ensuring cross-platform compatibility and troubleshooting
• Revamped network infrastructure to maximize uptime and reliability, achieving a 99.9% uptime SLA by implementing dynamic routing protocols and advanced server monitoring tools across the organization
Senior Network/ Windows System Administrator /PC Analyst
05/2023 - 12/2023
AC Transit , Oakland, California
• Managed Nutanix hyper-converged infrastructure, enhancing system performance and scalability for enterprise workloads
• Conducted proactive monitoring and maintenance of physical and virtual server environments, ensuring uninterrupted availability
• Administered Windows Server environments (2012, 2016, 2019) with Active Directory, Group Policy, and DNS/DHCP management
• Developed PowerShell scripts for automating routine tasks such as user provisioning and system monitoring, improving efficiency by 30%
• Actively working on projects and managing team in Wrike software and updates Management
• Proactively monitors IT infrastructure, Network Management, M365 Admin center and VOIP licensing Support
• Lead in-depth Level 2 and Level 3 diagnostics and quick resolution of corporate AV system issues, including proactive mitigation planning for systemic problems
• Interface effectively with third-party AV vendors for escalated service calls and warranty issues; expert in troubleshooting and managing AV hardware like QSYS, Extron, and Logitech
• Oversee Windows OS configurations, AV application administration (MS Teams, MTR, Appspace, Logitech), ensuring system readiness for corporate events and executive meetings
• Manage ticketing systems (Service Now, JIRA), coordinate projects, and handle vendor relationships, ensuring timely and efficient resolution of AV-related tasks
• Utilize strong verbal and written communication skills for creating reports, data analysis, and delivering presentations, contributing to the seamless operation of AV infrastructure
• Performs security Audit and provides data to management team to reduce costs actively
• M365 admin management, Sharepoint management and teams Review escalations regarding DNS , DHCP & Active Directory Management & Group Policy Create and manages existing SSL Certificates & MS Exchange online management
• Deploy and troubleshoot VDI Clients, VMware products IT Asset Management and create patches for existing PXE boot and deploy new Boot for devices Software testing for third-party vendors like CAD devices and verify if the services are running as expected
• Automated deployment and configuration of network infrastructure, reducing setup time by 50% using tools such as Ansible and Chef to ensure consistent server environments across multiple data centers
• Enhanced IT systems reliability by implementing advanced monitoring solutions and executing robust disaster recovery strategies, achieving a 99.9% uptime across all critical applications and services within AC Transit
IT Consultant / System Admin
03/2022 - 04/2023
New York Life Insurance Company , New York City
• Responds to end-users' inquiries regarding technology issues
• Includes incident recognition, research, isolation and follow-up steps for first and second tier issues
• Uses incident management database and service desk systems
• Supports and adds new or point devices
• Recommends systems modifications/ configurations to reduce user problems
• Supports and administers audio, video and web conferencing
• Provides IT-related employee communications to the company or affiliates
• Participates in user testing, implementing, document creation and communication for information technology department and the end-user
• Under limited supervision creates and presents various reports to management as requested
• Performs any additional responsibilities as requested or assigned
• Installing, upgrading and removing MySQL
• Inserting, adding, updating and removing statements if it needed by user
• Crafted and presented insightful reports to higher management, aiding in strategic decision-making
• Integrated robust cybersecurity measures, reducing security incidents by 30% through deployment of advanced firewalls and continuous network monitoring using tools like Splunk and Wireshark
System Engineer
12/2018 - 10/2019
Verizon , Richmond, Virginia
• Create Active Directory User and Computers (ADUC) to create and troubleshoot computer and user accounts
• Create and utilize PowerShell scripts to assist with server and client computers
• Troubleshoot and resolve software issues on enterprise servers and clients
• Create and manage Group Policy Objects (GPO) for enterprise configurations
• Perform vulnerability scanning on client computers for Payment Card Industry (PCI) compliance
• Create MS Windows 7 and Windows 10 enterprise images for enterprise computers
• Administer Symantec Endpoint Protection (SEP) for client computers utilizing SEP management console
• Configured Key Management Server (KMS) for enterprise volume license management
• Proof of Concept and Configure BitLocker server for enterprise encryption solution
• Setup, configure, and administer Windows Server Update Services (WSUS) for enterprise patch deployment
• Engineered and deployed comprehensive virtualization solutions using VMware, enhancing resource utilization by 35% and reducing hardware dependency across the enterprise infrastructure
Desktop Support/ System Engineer
09/2016 - 11/2018
Wabtec , Philadelphia, PA
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Windows 7 Enterprise migration lead
• Resolving assigned problem/tickets within SLA, and Performed on call rotation as needed
• Configured android phone account setup and activation of devices
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels
• Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems
• Deploy software through SCCM 2007 (SMS)
• Configured and managed over 500 end-user workstations, implementing security protocols and system updates that improved operational efficiency by 35% while reducing security incidents
Desktop Technician / System Engineer
05/2015 - 08/2016
PNC Banks Pittsburgh , Pittsburgh, Pennsylvania
• Extensive troubleshooting on platforms such as Cisco WebEx, Jabber and Any Connect VPN Clients as well as Office 2010, 2013 and 2016
• Complete or close 15-20 tickets a day
• Vavrina between on site and remote
• Implement remote solutions through the combined use of ServiceNow and Bomar platforms
• Extensive account and folder access services
• Usina Active Directory
• Set up and troubleshoot large scale web meetings through WebEx and Skype
• Assist with hardware and data migration of 1200 user machines and profiles using Robocopy and Microsoft PXE Servers
• Analyzed and escalated tickets to 7 different teams when necessary
• Install and verify the integrity of various software packages ranging from Adobe products to an assortment of data collection software via Microsoft SQL Servers and SCCM
• Provided weekend/On-call support on a rotating schedule
• Assist in maintaining up- to-date backups of machines and restoring data when necessary, using Commvault

EDUCATION

Bachelor's degree
Gomal University

SKILLS

CERTIFICATIONS

ITIL Foundation Certification
Microsoft 365 Fundamentals Certification
AZ 900
A+ Certified Professional

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