Dynamic Director of Operations & Support with over 15 years of proven expertise in service delivery leadership, cloud infrastructure, and telecom platform rollouts. Spearheaded successful AWS migrations and eSIM SMDP+ deployments, improving operational efficiency by 30% and reducing incident resolution time by 25%. Adept at driving cross-functional teams and managing vendor relationships to deliver scalable technology solutions aligned with business goals. Committed to leveraging technical acumen and strategic vision to optimize service levels and accelerate digital transformation initiatives.