WINDELGIO D. GABARDA

[email protected] • 0976-040-8391 • Block 12 Lot 15 King Arthur ST DelRey Ville 2 Brngy 177 Caloocan City

PROFESSIONAL SUMMARY

Hi! I’m a BPO professional with 10+ years of experience in telecommunications and healthcare. As a former Assistant Team Leader for Samsung email support, I’ve developed strong leadership, problem-solving, and communication skills. I’m also skilled in social media management, Canva, and productivity tools like Google and Microsoft Workspace.

WORK EXPERIENCE

TalkTalk UK Customer Service Representative (Billing Specialist)

11/2014 - 05/2015

Transcom

• Assisted customers with billing inquiries, providing efficient solutions and enhancing customer satisfaction.

Bell Canada Customer Service Representative

05/2015 - 10/2016

Sitel

• Billing Specialist: Addressed billing concerns and resolved payment issues.

• TV Tech Support: Offered technical assistance for television services.

• Customer Service Manager: Led the team, focused on service quality and customer satisfaction.

Blue cross Blue Shield - Healthcare Advocate

10/2016 - 09/2017

Convergys

• Supported medical professionals by assisting with healthcare plans and information.

United health care - Healthcare Advocate

09/2017 - 11/2019

Optum Global Solutions

• Provided detailed explanations of COBRA (Consolidated Omnibus Budget Reconciliation Act) benefits.

Verizon CSR - Chat Support

11/2019 - 02/2020

Afni

• Handled billing and technical support for mobile services via chat.

Citi Bank THD Customer Service Representative

02/2020 - 12/2020

Concentrix

• Phone Banker: Supported clients with private-labeled card inquiries and transactions.

Verizon Customer Service Representative

02/2021 - 11/2021

Teletech

• Wireless Billing and Tech Support: Provided assistance with wireless services billing and technical issues.

Samsung Warranty Validation Specialist

12/2021 - 12/2023

Nearsol

• Verified product warranty claims, ensuring accurate documentation and processing for customer satisfaction.

Assistant Team Leader

12/2023 - 11/2024

Nearsol

• Promoted to assist in leading the warranty validation team, overseeing daily operations, supporting team members, and meeting KPIs.

• Coordinated with management to enhance team performance, streamline workflows, and improve response times for warranty inquiries.

Part-time SMM

01/2023 - 01/2024

Teatea Ka Muna / SMDC

• Under SMDC, I assisted in creating quality graphics for their hiring posts.

• Under Teatea Ka Muna, I assisted the business with customer engagement and simple graphics for customer purchases.

EDUCATION

Bachelor of Science in Business Administration

Bestlink College of the Philippines