Yogesh Tanwar

[email protected] +91 9992325162 H. No. 481, Sector 14, Gurugram, Haryana 122001

PROFESSIONAL SUMMARY

6+ years’ experience in Planning, Monitoring, Execution of Flight and Hotel booking with the help of tool Sabre ans and Amadeus. Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.

WORK EXPERIENCE

Travel counselor
08/2022 - Present
Carlson Wagonlit Travel (CWT)
My job profile is to arrange flight, hotel and ground transport for corporate clients.
I am responsible to arrange accommodation and ground transportation for our corporate client.
Resolving reimbursement and complaints related issue of clients.
Day to day monitoring of Plans, Air fares, Hotels, Cars and Rails through the portal of the company.
Enter data into our software and maintain client files.
Carried out day-day-day duties accurately and efficiently.
Sr.CSR
09/2020 - 08/2022
Teleperformance
My job responsibilities were to provide end to end customer service for Amazon.
Followed up with customers after purchases to ensure satisfaction.
Responded promptly to inquiries from customers about products or services.
Managed incoming calls from customers while providing exceptional service.
Resolved escalated customer complaints in a timely manner.
Tracked orders through shipping companies’ websites until they reached their destination.
Maintained accurate records of all customer interactions in CRM system.
Sales representative and Travel Consultant
05/2019 - 06/2020
Travel Triangle
My Job role was to provide economical fare for required flight with thehelp of GDS, Travel agents and airlines.
Resolve customer chaos and service request regarding flight and provide satisfying experience.
Work on both tools Galileo and Amadeus. To issue new tickets, rescheduling, adding special services and refundsthese are the major work allocation of job role.
To determine their needs and advise them appropriate destination, mode of transportations, travel dates, costs and accommodation.
Resolve any issue related to travel plans and services.
Customer Service Representative
01/2018 - 04/2019
Majorel
My major job responsibilities were assisting customers regarding flight tickets, including ticket issuance, reissuance and refund.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Resolving queries and complaints of the social media was also part of my job.
Provided exceptional customer service to ensure customer satisfaction.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Developed strong customer relationships to encourage repeat business.

EDUCATION

B. Tech.
01/2012 - 01/2016
Institute of Technology And Science College of Engineering (MDU Rohtak)
Intermediate, Matriculation
01/2010 - 01/2012
Haryana Board of School Education

SKILLS

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