ABDUL FATIR KHAN

[email protected] • +92 3473668730 • Flat-02 Floor 1st, Khushi Arcade, Block-9, Federal B Area, 75950 Karachi

PROFESSIONAL SUMMARY

Motivated Operations Coordinator with one year of experience supporting team efficiency and project execution in fast-paced environments. Skilled in MS Office, data analytics, and effective communication, with a proven ability to quickly learn and adapt to new challenges. Demonstrated success in coordinating workflows that improved team productivity by 15%, while maintaining a collaborative and proactive approach. Eager to contribute strong organizational skills and a growth mindset to drive operational excellence and support business goals.

WORK EXPERIENCE

Operations Coordinator
04/2025 - Present
ArpaTech Pvt Ltd., Karachi , Karachi
• Coordinate end-to-end operations including deliveries, collections, and scheduling with partners and vendors
• Maintain accurate tracking of orders, quotations, and customer requests using Excel and digital management tools
• Serve as the primary point of contact for internal teams and external clients, ensuring clear and professional communication
• Resolve operational issues efficiently, ensuring minimal disruption to timelines and processes
• Implement process improvements to increase efficiency and reduce errors in operational workflows
• Manage confidential information with discretion while handling sensitive customer and partner data
• Develop and maintain operational schedules to ensure timely delivery and service quality
• Collaborate with cross-functional teams to streamline workflows and optimize resource allocation
• Monitor and analyze key performance metrics to identify areas for improvement in operational processes
• Prepare and present regular operational reports to senior management for strategic decision making
Relationship Manager
02/2024 - 04/2025
HABIB BANK LIMITED, KARACHI , Karachi
• Developed and managed a portfolio of over 150 high net worth clients using Salesforce CRM, delivering personalized financial solutions that increased client retention by 20%
• Exceeded quarterly sales targets by an average of 15% through strategic cross-selling of banking products including investment funds, insurance, and credit facilities, leveraging CRM analytics to identify opportunities
• Led client engagement initiatives that improved customer satisfaction scores by 18%, fostering long-term loyalty and repeat business through targeted campaigns executed via Microsoft Dynamics CRM
• Utilized advanced communication and negotiation skills to build and sustain strong relationships, resulting in a 25% growth in referral business and streamlined client tracking through CRM system integration
Floor Manager
02/2022 - 02/2024
HABIB BANK LIMITED, KARACHI , Karachi
• Resolve customer queries and problems, divert customer to channel migration
• MIS Data Updating of Valuable customers and KYC for better experience
• Maintain Branch upkeep and customer satisfaction for Service Quality
• Maintaining record and look after all audit and compliance queries
Phone Banking Officer | Branch Support Officer
09/2019 - 01/2022
PRIME H.R. (H.B.L), KARACHI , Karachi
• Provide information and resolve all kind of customer queries regarding branch banking and customer account and product issues
• Deals Branch banking, Credit cards customer
• Logged Request and complaints as per customer issue
• Handle branch customer queries and complaints
• Maintain branch upkeep and maintenance for service quality
• cross-selling as per customer needs
Trainee Assistant Engineer
08/2018 - 09/2019
National Engineering Corporation, Karachi , Karachi
• Building Management System (BMS)
• Reading of Drawing and Legends
• Marking using scale of drawing
• Wiring of circuits, lights, switches and DB
• Installation of DB's and Lights

EDUCATION

B.E. Electronics Engineering
02/2014 - 03/2018
Hamdard University, Karachi , Karachi
Pre-Engineering
02/2012 - 03/2013
Board of Intermediate Education Karachi, Karachi , Karachi

SKILLS

CERTIFICATIONS

Google Ads Certification
Fundamental of Digital Marketing by Google

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