ABDUL RAHMAN

[email protected] • 0558078661 • Dubai, United Arab Emirates

PROFESSIONAL SUMMARY

Dynamic Senior Sales Associate with a proven track record of driving a 15% increase in quarterly sales through strategic client relationship management and effective sales strategies. Adept at leveraging advanced MS Excel skills and teamwork to analyze market trends and fulfill company goals under pressure. Committed to delivering exceptional results by quickly adapting to evolving business environments and fostering strong customer connections that enhance revenue growth.

WORK EXPERIENCE

Senior Sales Consultant
04/2022 - Present
New Balance, Dubai Mall , Dubai
• Led comprehensive training programs for junior sales associates, elevating team selling capabilities and deepening product expertise to enhance overall sales performance
• Streamlined inventory management by implementing advanced POS technologies, improving product availability and reducing stock disruptions
• Delivered exceptional customer service that strengthened client loyalty and fostered long-term customer relationships
• Leveraged CRM analytics to identify sales growth opportunities, driving strategic initiatives that enhanced sales effectiveness and team alignment
Customer Service Executive
09/2021 - 02/2022
Sun & Sands Sport , Dubai, UAE
• Led customer service initiatives that significantly elevated client satisfaction by expertly managing inquiries, complaints, and returns
• Developed strong customer relationships through personalized service, contributing to notable sales growth
• Streamlined inventory management processes to ensure efficient product location and merchandise coordination across multiple sites
• Delivered comprehensive product knowledge and comparative insights, empowering customers to make informed purchasing decisions and encouraging repeat business
Customer Service
05/2021 - 08/2021
LC Waikiki , Dubai, UAE
• Delivered exceptional customer service by resolving inquiries, complaints, and returns efficiently, enhancing overall client satisfaction
• Cultivated strong customer relationships through attentive service, contributing to sustained sales growth
• Guided customers in product selection by leveraging in-depth product knowledge and comparative insights, improving purchase confidence
• Streamlined product availability checks across multiple store locations, facilitating quicker customer access to merchandise
Property Consultant
01/2021 - 06/2021
Square Yard , Dubai, UAE
• Led clients through comprehensive property acquisition journeys, delivering expert guidance from initial search to successful transaction closure
• Negotiated contract terms that maximized client benefits by leveraging advanced communication and strategic negotiation techniques
• Directed the management of property listings, ensuring precision and timeliness to enhance buyer engagement and market visibility
• Conducted in-depth market analysis to identify emerging trends and advise clients on optimal investment opportunities

EDUCATION

Bachelor Of Business Administration: International Business Management
09/2022 - 07/2025
London American City College , Dubai, UAE
Office Administration
01/2022
Oasis Institute , Dubai, UAE
Bachelor Of Business Administration: International Business Management
London American City College , Dubai, UAE

SKILLS

Technical Skills: Microsoft Excel, Sales Strategies, Customer Relationship Management
Soft Skills: Pressure Handling, Fast Learning, Teamwork, Goal Orientation, Communication
Tools: Point of Sale (POS) Systems, CRM Software
Other: Retail Industry Knowledge, Product Knowledge

ACHIEVEMENTS

• Best seller 2023
• Mystery Shopper 100% (2024)
• Best seller 2024
• Best seller Q3 2025

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