Results-driven Senior Computer Operator with over five years of experience delivering expert technical support, hardware and software installation, and system troubleshooting. Proven ability to enhance operational efficiency by resolving over 1,000 technical issues annually, reducing downtime by 20%. Adept at managing case flow systems and basic network configurations while maintaining clear communication with end-users to ensure swift problem resolution and exceptional service delivery. Committed to leveraging technical expertise and customer-focused skills to optimize IT operations and support organizational goals.