ABHIJITH VINOTH KUMAR

[email protected] +91-7058337966 Nashik
LinkedIn: www.linkedin.com/in/abhijithvino

PROFESSIONAL SUMMARY

Dynamic Computer Engineer with a proven track record of driving organizational growth through innovative technical solutions and strategic management. Leveraging expertise in Active Directory, Azure, and Cybersecurity, I successfully led a cross-functional team to reduce incident response time by 30%, enhancing service delivery and customer satisfaction. My entrepreneurial mindset and strong communication skills enable me to thrive in high-pressure environments, fostering strategic partnerships that advance critical business initiatives.

WORK EXPERIENCE

TAC
04/2024 - 01/1970
ZS , Pune
Led the triage, prioritization, & documentation process for incoming questions & tickets utilizing ServiceNow & Help Desk Software, resulting in a 30% efficiency boost
Enhanced operational efficiency by 20%, minimized downtime by 30%, & significantly elevated customer satisfaction levels through adept use of IT systems
Implemented & configured software applications like Adobe Creative Cloud, Microsoft Office Suite, & Oracle Database, boost in efficiency & a 15% reduction in errors
Addressed high volume of 500+ monthly customer issues utilizing troubleshooting techniques & customer support platform
Executed network repairs using Cisco switches to enhance network efficiency by 20%
Empowered customer satisfaction & optimized technical solutions by engaging with network engineers, software developers, & data analysts to tackle customer problems

EDUCATION

Advance Cybersecurity
07/2023 - 05/2024
IIIT-B , Bangalore
B.Tech Computer Science (Cyber Security & Forensic)
06/2018 - 08/2022
Sandip university , Nashik
HSC
05/2016 - 05/2018
Defence career academy , Aurangabad
CBSE
06/2015 - 04/2016
Nashik Cambridge School , Nashik

SKILLS

PROJECTS

Encryption Decryption using Cryptography
Technologies: Cryptography, Steganography, Image processing
Developed a novel approach in the Encryption & Decryption System project
Utilized the advantages of blending cryptography, steganography, & image processing to enhance data security

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PATIENCE NCUBE

Nurse Assistant (Attachment)

PATIENCE NCUBE

Nurse Assistant (Attachment)