ABIGAEL ARIANA KARIUKI

[email protected] +41767650938 Ave. Bois de la chapelle, 99, 1213 Onex
LinkedIn: linkedin.com/in/Abigael Ariana Kariuki

PROFESSIONAL SUMMARY

Motivated and detail-oriented professional with a Diploma in Business Administration and hands-on experience in customer service and administrative support. Proven ability to manage client communications, streamline billing processes, and enhance operational efficiency. Adept at multitasking, problem-solving, and delivering high-quality service in fast-paced environments. Seeking to leverage strong organizational and interpersonal skills to contribute to a dynamic team and drive business success.

WORK EXPERIENCE

Volunteer researcher
01/2026 - Present
IFRC , Geneva
Collaborated with cross-functional teams to analyze field data, enhancing the accuracy of needs assessments and supporting timely decision-making in crisis response
Presented research findings to stakeholders, facilitating informed policy adjustments and increasing program impact in targeted communities
F&B Intern
09/2024 - 03/2025
Baur Au Lac , Zurich, Switzerland
Assisted in streamlining daily food and beverage operations, contributing to a 10% increase in service efficiency during peak hours
Front Office intern
05/2023 - 07/2023
Makupa Transit Shade LTD
Produced client memos and billing charges, improving invoice accuracy by 25% and reducing billing disputes by 40% by implementing standardized templates and cross-check procedures
Certified Nursing Assistant
06/2021 - 07/2021
Peace of mind senior care , Toms River, NJ
Provided direct patient care including assistance with daily living activities such as bathing, dressing, mobility, and feeding.

EDUCATION

Diploma in Business Administration
01/2022 - 11/2023
Jommo Kenyatta University of Agriculture and Technology
Certified Nursing Assistant
12/2019 - 03/2020
Prestige Medical Solutions
Kenya Certificate of Secondary Education
01/2018 - 11/2019
Thika Road Christian High School
Kenya Certificate of Primary Education
01/2007 - 10/2014
Lily Academy
Higher Diploma in Business Management
04/2024 - 03/2025
BHMS, Luzerne, Switzerland

SKILLS

Soft Skills: Communication, Interpersonal Skills, Leadership, Social Skills, Adaptability, Problem Solving, Customer Service
Other: English (Fluent), Swahili (Fluent), French (Beginner)

CERTIFICATIONS

Introduction to cyber security course completion
Cisco
Certificate in nursing assistance
Certificate of service
Makupa Transit Shade LTD

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