Results-driven Operations and Customer Success Associate with extensive experience onboarding over 50 restaurants and retail merchants, enhancing digital product catalogs to boost order accuracy by 20%, and delivering empathetic, solutions-focused support that increased merchant satisfaction scores by 15%. Adept at cross-functional collaboration to streamline workflows, gather actionable feedback, and support seamless product feature rollouts, driving operational excellence in fast-paced environments. Skilled in data analysis, process documentation, and performance reporting to optimize customer success strategies and operational efficiency.