Adrian Gonzalez

[email protected] • 623-206-9024 • Tempe, AZ

PROFESSIONAL SUMMARY

A caring and friendly service professional who thrives on helping others and creating positive customer experiences. Takes pride in their work and consistently performs at a high level. Quick to learn new roles and responsibilities, and known for going above and beyond to support both customers and team goals.

WORK EXPERIENCE

Level 2 Spanish Marketing Associate
05/2023 - Present
Lincoln Heritage Life Insurance Company , Phoenix, AZ
• Led resolution of complex policyholder and agent inquiries in the Spanish department, improving customer satisfaction scores by 12% through effective problem-solving and communication
• Developed and maintained detailed Tableau workbooks and Microsoft Office reports to audit agent advances, increasing accuracy of payments by 15% and reducing errors in overwrite advances
• Trained and mentored 5+ new peers on internal processes and Genesys Cloud platform usage, accelerating onboarding time by 20% and enhancing team productivity
• Streamlined daily and weekly reporting workflows using Microsoft Excel and Tableau, cutting report preparation time by 25% and supporting timely advance payments
Pharmacy Lead (2nd Shift)
06/2022 - 05/2023
Freight Handlers Incorporated , Phoenix, AZ
• Unload trailers delivering product to distribution warehouses and use powered industrial equipment such as electric pallet jacks, forklifts, dock stockers to remove product from trailers
• Complete end of shift report which includes invoicing host company for all charges accrued, and communicating with managers the work that was completed and any issues that may have occurred
• Pay attention to detail while sorting pallets, ensuring that quantities are correct, products go to the proper locations, and verify that product matches purchase order reports
• Be resourceful and adapt quickly appropriately when unexpected circumstances occur, such as when crew members do not show up
• Demonstrate accountability by showing up for shifts on time and completing work in a timely manner
Shift Leader
03/2013 - 08/2017
Wendy’s , Buckeye, AZ
• Managed and led crew members to ensure great customer service and quality food
• Ensured all health codes and cleanliness were upheld to the highest standard
• Multi-tasked efficiently and effectively while handling cash, training team members, and taking customer orders
• Created a friendly environment for the team to grow and excel in
• Communicated professionally and empathetically with upset customers, and came up with resolutions that satisfied both the customer and the company

EDUCATION

Radio Production
05/2016 - 11/2016
School Name Here
08/2010 - 05/2014
Youngker High School

SKILLS

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