Amir Raza Hussain

[email protected] • +966-530026871

PROFESSIONAL SUMMARY

Experienced Technical Director and Telecommunication Specialist with over 15 years of expertise in network operations, project management, and service deployment. Proven track record in leading large-scale SDH modernization and OTN platform migration projects, optimizing network performance, and ensuring seamless service delivery. Skilled in multi-vendor environments including Huawei, Nokia, and Siemens, with strong capabilities in fault management, technical support, and team leadership. Committed to driving technological progress and operational excellence to support organizational growth and customer satisfaction.

WORK EXPERIENCE

Reginal Technical Director

11/2022 - 08/2024

Mobily , Riyadh

• Design, plan and build new Huawei OTN 1800 platform in SDH Migration Project

• Migration services from Huawei and Nokia SDH to new OTN 1800 platform end to end

• Installation, commissioning and services configuration of OSN 9800 M12/ OSN 9800 M24 under SNFN expansions

• Convert P-P services to SNCP or ASON under traffic growth scopes

• Provided technical support for HW/SW and Final HOs

• Process PCR or ICR or FATA approvals as per project requirement

• Network integrations with Huawei iMaster NCE-T

Technical Leader/SFM Engineer (Customer Fault Management)

06/2018 - 07/2022

Saudi Telecom , Riyadh

• Responding to RFI/RFP

• Building and proposing final BOQs that are fully meeting the customer’s requests (technically and commercially)

• Transforming the POs (purchase orders) into OIs (order intakes) to meet the company's targets

• Responsible for following up TTs pending under shift Domains (Outages / Degradations / Non-Service Impact)

• Create and maintain tracker and performance dashboard

• Perform analysis on the performance issue and provide root cause and recommendation

• Responsible for initiating the Teams Rooster, resource planning and management for all NOC Teams

• Support to follow up the Audit NOC reports, provide input, implement and verify improvements in processes

• Provide leadership & direction to the staff as well as Support for FM teams

• Responsible for following up the Response time follow up for the NOC TTs Opening and Referring TTs & Closing

• ensure that the services provided to customers are continuously available within agreed SLA

• I am keen to organize in-house training & workshops as necessary to communicate new network changes and developments

• Implement and ensure correct work methodology to avoid outages due to unawareness

• Configuration and troubleshooting for MPLS Layer 2 & 3 VPN services

• Responding to Network faults and handling all technical troubleshooting procedures end to end till resolving it

2nd Level Assurance Engineer/Back Office Engineer

02/2014 - 06/2018

Saudi Telecom , Riyadh

• Working in NOC for Level 2 Operations support of DWDM Backhaul network 24/7

• Toubleshooting of SDH, DWDM, Layer 2 networks links at SNFN Network in KSA

• Provide Level 2 support to Field Line Maintenance staff on Multi-Vendor Next generation DWDM/SDH & GPON Access

• Main responsibilities are focused on; 24/7 Tier1&2 Level Multi Vendors (HUAWEI, SIEMENS, LUCENT) Support for O&M of Kingdom wide STC Transmission Network (SDH & DWDM)

• BMC Remedy Trouble Tickets Handlings generated by Customer desk (i.e. INOC, MNOC, ANOC MSAN, VNOC, BRAVO, NNO-DNOS, Mobily, Zain, Saudi Aramco,) as well as international customers (Batelco Bahrain, VIVA Kuwait, TATA India, Qtel Qatar, etc.) fix them and feedback after resolution

• Provide technical support to field staff during hardware change, End to End testing for Local or international NB services, ping test/BW utilization test through IP analyzer or laptop for BB services

• Through MDT tool, plan and schedule the MDT (Maintenance Down Time) or TC (Threatening Condition) for testing with international customers as well as local VVIP customer i.e. MOI & MODA &Military &Corporation customer i.e. Banks, multinational companies to crop the service affect duration

• Configuration & Provisioning of Services (GE Links, FE Links, STM64, STM16, STM-4, STM1, E4, E3, E1 etc.) according to the requirements of Customer, provided by C.C.C (Corporate Customer Care) Department for local or international customers

• Restore outages within described SLA through Re-routing or shifting the traffic on protection during open ring, cable cut or disaster

• Trouble shooting/Technical end to end transmission path testing with local and International clients as well as escalate identified problem to the management and Vendor support groups to ensure efficient resolution and minimize the customer impact

• Protection verification and Preventive / Corrective Maintenance inspections during HAJJ & RAMADAN

Transmission NOC DWDM Engineer

07/2011 - 01/2014

Saudi Telecom , Riyadh

• Working in NOC for Level 1 Operations support of SDH/DWDM Backhaul network 24/7

• Multi-vender DWDM Network Planning & Optimization experience of Alcatel-Lucent/Huawei/Nokia-Siemens

• Handling DWDM/OTN services of 10G, 40G, and 100G using Huawei Optix BWS-1600G/6800/8800, Lucent OLS80G, 400G and 1830 PSS-16/32/64,PSSX-24, Nokia-Siemens hiT7300/7500, mTera for CISCO/JUNIPER/INOC/VIVA

• NE insertion and New ring up gradation, client connectivity, Traffic Migration, software and hardware upgrade of individual NE

• Planned software up gradation for listed OTM / OADM / ROADM / FOADM

• Work closely with other departments to support optimization activities and data /connectivity related discrepancies and faults

• DWDM Network, expansions, Migrations, Optimizations activities within stipulated time with defined KPI’s

• Building DWDM network design and manages to deliver services by creating solutions to address delivery customers

• Planning and execution of DWDM/ASON/ERP transmission tests

• Ensure that the DWDM network adheres to the defined network standards, Review and implement changes on the DWDM network

• provide recommendations and suggestions for improvements in any aspects relating to increased DWDM network performance

1st Level Operations Engineer/Surveillance Engineer

09/2010 - 06/2011

Saudi Telecom , Riyadh

• Proven Experience at multi-Vendor Network Management Systems (NMS) as follow

• Alcatel Lucent NMS (1350 EOMS): O&M of ADMU, AMU, Lambda Unite, PSS 1830, PSS 16/32/64 (PHM 1835)

• Huawei NMS (iMaster NCE):Optix OSN1500, 2500, 3500, 7500, 9500, BWS1600G DWDM, NG DWDM (OTN6800, 8800), ASON

• SNMS 10.2 & 10.3: O&M of OLS80G/400G

• Nokia Siemens NMS (TNMS): Surpass hiT series (7300,7500,7070,7060,7030,7035), SMA series (1,4,16,1K), SXA, SLD16, SLR16, SL64

• Alcatel Lucent NMS (ITM-SC): ADM16/4, ADM4/1, AM1+, ISM2000, SLM2000 and DACS

• Tellabs 8000 Network Manager :6325/6340/6345/6350

• Nodes & Secure CRT (VANDYKE SOFTWARE)

• NetViewer & NetMaster Client: O&M of Nera Digital Microwave Links

• Monitor network alarms, create tickets and perform initial triage for issue resolution

• Identify customer impact and urgency and diagnose hardware, software and system issues

• Own accountability of the incident ticket, Log the exact time of alarm, as well as insure that all particular details are accurate whenever a TT is being either created or handled

• Update, audit, maintain and create data for Transmission Network

• Handling TT effectively to ensure change control and work flow within well-defined system support guidelines and send all incident updates and notifications to defined recipients

• Experience with Work Order creation, control of work flow

Field Services Engineer

10/2007 - 08/2010

Saudi Telecom , Riyadh

• Major responsibility involves for O&M of PDH/SDH/DWDM/DMW of Siemens/Huawei/Lucent

• Responsibility of PAT/Commissioning/Acceptance on behalf of STC (SDH/DWDM of Siemens/Huawei/Lucent)

• Responsible for schedule PMR related to SDH/DWDM

• Responsible for testing of Optical fiber cable during fault & Permanent Splicing

• Perform END to END testing for IPMPLS Links in coordination with Cisco

• Writing of Method of Procedures (MOP) for technical activities

Engineering Supervisor Telecom

01/2006 - 10/2007

PTCL , Lahore

• Responsible for O & M of long distance & intercity Transmission network of PTCL

• Responsible for PMR/Staff managements/SDH PATs

• Manage and regulate different Transmission links between Exchange to Exchange and Exchange up to customer

• Practically installed & commissioning of different SDH Nodes in exchanges

• Working experience on ONU (optical network Unit)

• Responsible for the migration of traffic in special conditions

• Provision and Commission workout done upon assignment

• E1 testing and fault localization

• Performed O&M activities on Live network as necessary

• Responsible for Exchange Indoor and outdoor activities

• Proven knowledge of transmission physical mediums: optical fiber, coax, twisted pair

EDUCATION

Bachelor Electronics and Communications Engineering

01/2002 - 01/2006

Diploma of Associate Engineering (D.A.E) in Electronics

01/1998 - 01/2001

SKILLS

CERTIFICATIONS

CCNA

01/2008

Corvit