Amit Singh

[email protected] • (+91) 9818779098 • Noida, UP 201308
LinkedIn: www.linkedin.com/in/amit-singh-08013083

PROFESSIONAL SUMMARY

DevOps and SRE professional with 16+ years in IT Infrastructure and Cloud Operations (Azure | AWS). Proven expertise in CI/CD automation, infrastructure as code, observability, and incident management to enhance reliability and accelerate delivery.

WORK EXPERIENCE

Assistant Manager – Site Reliability Engineer (SRE)
07/2023 - 05/2025
CorroHealth Infotech Private Limited
• Manage and optimize infrastructure across AWS and Azure, with a focus on security, scaling, and cost efficiency
• Designing and implementing robust monitoring, alerting, and remediation frameworks to achieve industry-leading uptime
• Automating infrastructure and platform operations using Infrastructure as Code (Terraform), CI/CD pipelines using Azure DevOps, Jenkins, and scripting to reduce manual effort and mean time to recovery (MTTR)
• Partnering with development, QA, and operations teams to embed reliability and security into service design from code release through production
• Leading on-call rotations and post-incident reviews with a focus on root-cause analysis and continuous improvement of service health
• Configure monitoring and logging solutions like Prometheus, Grafana, Dynatrace, and Loggly for proactive alerting and visibility
• Maintain documentation for systems, standards, troubleshooting steps, and infrastructure operations
• Mentoring junior SREs, defining team standards, and driving improvements in reliability engineering practices as the platform evolves
Senior Specialist – Cloud & Infra
12/2018 - 07/2023
LTIMindtree Ltd, Noida , Noida
• Designed and implemented end-to-end CI/CD pipelines for web apps and databases in Azure DevOps, cutting deployment time by 40%
• Managed multi-stage environments (QA/Stage/Prod) and improved uptime to 99.9% through automation
• Administered Azure resources (AKS, ACR, App Services, Key Vault, VMs, VNets) ensuring security and scalability
• Streamlined release management and artifact versioning with Agile workflows
• Mentored 10+ engineers on Azure DevOps practices, boosting delivery efficiency by 30%
• Partnered with stakeholders to identify process gaps, reducing escalations by 25%
Support Engineer
12/2018 - 07/2023
Microsoft R&D India Pvt. Ltd., Noida , Noida
• Developed 10+ diagnostic playbooks, cutting Mean Time to Repair (MTTR) by 50% and improving deployment success to 99.95%
• Owned incident management & root-cause analysis for global DevOps workloads across multiple time zones (24/7 SLA of 99.8%)
• Managed release pipelines across environments, reducing rollbacks by 30%
• Delivered Tier-3 technical support with 95% customer satisfaction, mentoring junior engineers in troubleshooting and escalation handling
• Used tools like ProcDump, ProcMon, Fiddler, and Wireshark for deep-dive issue diagnostics
Senior Technical Engineer
01/2016 - 01/2018
IT by Design
• Automated Windows patching via WSUS; improved SLA compliance
Technical Support Engineer
01/2014 - 01/2015
Innovazion Research
• Reduced tickets by 30% through user training
Senior Associate
01/2010 - 01/2014
iGate Global Solutions
• Managed incident response for RBC with 95% SLA compliance
Senior Executive
01/2007 - 01/2009
iEnergizer
• Delivered 99% customer satisfaction
Customer Service Executive
01/2005 - 01/2007
HCL Technologies
• Resolved broadband issues for BT clients

EDUCATION

MBA: Information Technology
09/2010 - 08/2012
Vinayaka Missions Research Foundation - New Delhi , New Delhi

SKILLS

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