Amit Singh

[email protected] (+91) 9818779098 Noida, UP 201308
LinkedIn: www.linkedin.com/in/amit-singh-08013083

PROFESSIONAL SUMMARY

DevOps and SRE professional with 16+ years in IT Infrastructure and Cloud Operations (Azure | AWS). Proven expertise in CI/CD automation, infrastructure as code, observability, and incident management to enhance reliability and accelerate delivery.

WORK EXPERIENCE

Assistant Manager – Site Reliability Engineer (SRE)
07/2023 - 05/2025
CorroHealth Infotech Private Limited
Manage and optimize infrastructure across AWS and Azure, with a focus on security, scaling, and cost efficiency
Designing and implementing robust monitoring, alerting, and remediation frameworks to achieve industry-leading uptime
Automating infrastructure and platform operations using Infrastructure as Code (Terraform), CI/CD pipelines using Azure DevOps, Jenkins, and scripting to reduce manual effort and mean time to recovery (MTTR)
Partnering with development, QA, and operations teams to embed reliability and security into service design from code release through production
Leading on-call rotations and post-incident reviews with a focus on root-cause analysis and continuous improvement of service health
Configure monitoring and logging solutions like Prometheus, Grafana, Dynatrace, and Loggly for proactive alerting and visibility
Maintain documentation for systems, standards, troubleshooting steps, and infrastructure operations
Mentoring junior SREs, defining team standards, and driving improvements in reliability engineering practices as the platform evolves
Senior Specialist – Cloud & Infra
12/2018 - 07/2023
LTIMindtree Ltd, Noida , Noida
Designed and implemented end-to-end CI/CD pipelines for web apps and databases in Azure DevOps, cutting deployment time by 40%
Managed multi-stage environments (QA/Stage/Prod) and improved uptime to 99.9% through automation
Administered Azure resources (AKS, ACR, App Services, Key Vault, VMs, VNets) ensuring security and scalability
Streamlined release management and artifact versioning with Agile workflows
Mentored 10+ engineers on Azure DevOps practices, boosting delivery efficiency by 30%
Partnered with stakeholders to identify process gaps, reducing escalations by 25%
Support Engineer
12/2018 - 07/2023
Microsoft R&D India Pvt. Ltd., Noida , Noida
Developed 10+ diagnostic playbooks, cutting Mean Time to Repair (MTTR) by 50% and improving deployment success to 99.95%
Owned incident management & root-cause analysis for global DevOps workloads across multiple time zones (24/7 SLA of 99.8%)
Managed release pipelines across environments, reducing rollbacks by 30%
Delivered Tier-3 technical support with 95% customer satisfaction, mentoring junior engineers in troubleshooting and escalation handling
Used tools like ProcDump, ProcMon, Fiddler, and Wireshark for deep-dive issue diagnostics
Senior Technical Engineer
01/2016 - 01/2018
IT by Design
Automated Windows patching via WSUS; improved SLA compliance
Technical Support Engineer
01/2014 - 01/2015
Innovazion Research
Reduced tickets by 30% through user training
Senior Associate
01/2010 - 01/2014
iGate Global Solutions
Managed incident response for RBC with 95% SLA compliance
Senior Executive
01/2007 - 01/2009
iEnergizer
Delivered 99% customer satisfaction
Customer Service Executive
01/2005 - 01/2007
HCL Technologies
Resolved broadband issues for BT clients

EDUCATION

MBA: Information Technology
09/2010 - 08/2012
Vinayaka Missions Research Foundation - New Delhi , New Delhi

SKILLS