Anish Chakraborty

[email protected] • 09883962318 • Hindmotor, West Bengal, 712232

PROFESSIONAL SUMMARY

As an Area Service In-charge/Territory Service In-charge / Team Leader with a strong background in customer service within the Consumer Electronics/Home Appliance/ Small Home Appliance / IT profession. Seeking a challenging and result-oriented technical environment to achieve professional and personal goals. With over 20 years of experience in handling consumer-able products, Home appliances, Small Home Appliances, IT, and AV, I have proven abilities in successfully managing new projects and collaborating with vendors for project completion and exceptional service delivery. Skilled team leader with the ability to effectively manage subordinates and provide guidance. Possesses extensive knowledge in repairing TV, monitor, laptop, and projector systems. A professional with a track record in service management, skilled in optimizing operational processes and enhancing customer satisfaction. Proven ability to lead teams effectively, adapt to dynamic environments, and drive impactful results. Brings expertise in service delivery, team leadership, and strategic planning. Dependable, flexible, and dedicated to achieving high standards.

WORK EXPERIENCE

Territory Service In-charge / Area Service In-charge
11/2015 - Present
Jeeves Consumers Services Pvt Ltd & F1 Info Solution & Services PVT LTD. A Flipkart Group of Company , Kolkata, WEST BENGAL
• Monitor and guide ASC/SF (Authorized Service Centre/Service Franchise)) for better service delivery on Installation and Repair & also managing the calls to close ASAP & arrange spares for closing the calls with in TAT
• Managing 58 Authorized Service Center for closing the calls within the TAT
• Successfully looked after 23 districts of West Bengal overall parameters on service delivery
• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
• consistent Revenue growth & customer satisfaction. Establish & Manage Relationships / Engagement with the Clients & recruitment of Service Centers
• Responsible for SPARE logistics & reverse logistics with warehouse, manage inventories MSL and plan/schedule capacity and work orders Managing onsite calls to be attained throw our engg & ASP with in TAT
• Meeting with Premium customers & gather feedback for social media & approach value sales
• Update Service Centers of the region with relevant information like change in policies, reporting format, service charges & etc
• Conducting training programs to enhance operational efficiencies of workforce (Service Partners)
• Time to time following partner/ vendor payment
• Train ASC to follow CRM / SAP customer handling process, arrange technical training for the franchise
• Follow-up on monthly inventory billing with SF/ASC
Branch In-charge (Hewlett-Packard & AMC Project)
04/2014 - 10/2015
Sigma Infotech Pvt Limited , Baharampur Murshidabad, WEST BENGAL
• Taking care of Hewlett-Packard project on Laptop, Printer, Desktop, Monitor through Hp CSN portal
• Taking care of AMC project on Laptop, Printer, Desktop, Monitor, online ups Etc. through Sigma CRM portal
• Monitor and guide CCO/Engineer/ Technician for better service delivery on Installation and Repair & also managing the calls to close ASAP & arrange spares for closing the calls with in TAT
• Extend Services to the best as per the Brand Policy
• Maintaining Buffer for better support to Our Service center also for ASP
• Managing Branch Daily work
• Managing onsite calls to be attained throw our engg TAT
• Time to time follow-up with Brand (Hp) for Defective spare return
Area service Executive
10/2013 - 03/2014
Tata Sky , Siliguri, WEST BENGAL
• Managing service inventory in branch level so also of ASP level inventory reports., quarterly stock audit reports, daily material inward & out ward details, weekly pending details’
• Coordinating With ASP (Authorized Service Provider) for better service& also managing the calls to close ASAP & arrange spare s for closing the calls within the TAT maximum 3 days
• Vendor management, user management and system Administration work etc
• Maintaining Buffer for better support to Our TRC so also for ASP
• Managing ICP for closing the calls within the tat
• MIS Reporting
• Arrange the Rma materials for weekly sending to HO
• Issuing materials to Engg for closing the calls
Center In charge (Service In charge)
08/2011 - 10/2013
AOC/Phillips- TPV Technology India Pvt. Ltd , North Bengal & Sikkim, WEST BENGAL & SIKKIM
• Managing onsite and carry in service, Managing inventory in branch level, quarterly stock audit reports, daily material inward & out ward details, weekly pending details, ..etc
• Following With all ASP Coordinator for better service & also managing the calls to close ASAP
• Vendor management, user management and system Administration work etc
• Follow-up how generate revenue from oow calls
Team Leader
01/2008 - 07/2011
RT Outsourcing LTD / Intarvo Technologies Ltd , Kolkata
• Taking care Installation & Maintenance of Computers & peripherals of AOC / IBM / Acer Desktop, Laptop & servers Monitors for all over West Bengal
• Installation, Administering & Troubleshooting of operating systems like Win-95, Win-98, WIN NT-4.x, Win-2000, Win-XP, and interconnectivity of different Operating Systems and Software packages like Visual Studio, and Lotus Notes, MS-Office etc
• Installation, configuration and troubleshooting of Lotus Notes, Microsoft outlook, Outlook Express, Ms-office and other customized s/w in the various banking, finance, insurance and corporate sectors
• Installation, configuration and troubleshooting of E trust Antivirus corporate edition
Service Technician
06/2003 - 01/2008
RT Out Sourcing Service’s Limited
• Installation & Maintenance of Monitors, LED TV, Printer, Laptop, and Computers & peripherals Repair Knowledge on Ups/ EDC Machine ( IOCL/ BPCL/ Ingenico)
• Repair Done on Sony Ericsson mobile

EDUCATION

Higher Secondary

SKILLS