Jenna De Freitas

[email protected] 0836027225
LinkedIn: https://www.linkedin.com/in/jenna-de-freitas-b11474115/

PROFESSIONAL SUMMARY

Results-oriented Business Development Manager with over 5 years of proven success in client acquisition and relationship management within dynamic financial and service sectors. Expertly managed end-to-end client journeys, achieving a 30% increase in client retention rates and driving a 25% revenue growth through strategic onboarding and compliance initiatives. Recognized for cultivating strong client trust and identifying lucrative growth opportunities while adhering to stringent regulatory standards. Passionate about leveraging analytical skills and proactive strategies to enhance client partnerships and propel organizational success.

WORK EXPERIENCE

Business development manager
09/2025 - Present
Twincare International , City of Cape Town, Western Cape, ZAF
Prospected, qualified, and converted new business opportunities
through cold calling, email outreach, and relationship building.
Managed the full sales cycle, delivering tailored proposals,
presentations, and negotiated contracts to close deals.
Built and maintained strong client relationships, ensuring high
retention and repeat business.
Monitored market trends and competitor activity to identify new
growth opportunities and improve sales strategy.
Maintained an active sales pipeline and accurate forecasting using
CRM systems while consistently meeting revenue targets.
Business development manager
08/2024 - 02/2025
Afrishore , Johannesburg, City of Johannesburg, Gauteng, ZAF
Conducted market research to identify new opportunities and guide
expansion into key BPO markets.
Sourced, engaged, and built relationships with decision-makers
across North America and APAC to drive client acquisition.
Developed and executed sales strategies, including tailored
proposals and presentations to win new business.
Ensured compliance with industry standards while maintaining
high-quality service and resolving client concerns promptly.
Managed CRM systems to track pipelines, monitor sales activity,
and support accurate forecasting.
Business development manager
05/2023 - 08/2024
Nutun , Johannesburg, City of Johannesburg, Gauteng, ZAF
Conducted market research to identify new opportunities and guide
expansion into key BPO markets.
Sourced, engaged, and built relationships with decision-makers
across North America and APAC to drive client acquisition.
Developed and executed sales strategies, including tailored
proposals and presentations to win new business.
Ensured compliance with industry standards while maintaining
high-quality service and resolving client concerns promptly.
Managed CRM systems to track pipelines, monitor sales activity,
and support accurate forecasting.
Account manager
12/2021 - 04/2023
Fivewest , City of Cape Town, Western Cape, ZAF
Managed end-to-end client communication and onboarding,
ensuring full KYC, AML, and compliance processes for Arbitrage and
OTC clients.
Handled client fund movements, including withdrawals, deposits,
and transfers, while maintaining accuracy and transparency.
Provided administrative support to the trading team and senior
stakeholders, including meeting coordination and database
management.
Built strong client relationships by addressing needs promptly,
managing expectations, and ensuring a seamless service
experience.
Followed up on leads from ads and referrals, conducted telephonic
client interactions, and assisted with content tasks such as YouTube
script writing.

EDUCATION

Bachelor of commerce in strategic management
01/2017 - 12/2020
Varsity College
Personal training certification (in progress)
Trifocus Fitness Academy

SKILLS

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