Empathetic and solutions-driven Computer Science graduate with 1+ year of experience in customer-facing technical support. Skilled at troubleshooting software issues, guiding users through complex processes, and resolving concerns with professionalism and discretion. Adept at managing inquiries via phone, email, and chat in fast-paced environments. Proficient in CRM tools, Microsoft Office, and digital collaboration platforms, with a strong ability to translate technical terms into clear, actionable guidance. Passionate about creating smooth, human-centered support experiences that empower users and improve healthcare outcomes.