Blessing Ekpo

[email protected] 09030676232 / 08096196686 10 Oshunkentan Street, Alapere-Ketu, Lagos, Nigeria

PROFESSIONAL SUMMARY

Dynamic and highly versatile Travel Consultant with extensive expertise in ticketing, holiday planning, tour operations, and administrative leadership. Currently serving as the Head of the Holidays Desk at Zeriah Travel & Tours (2024 – Present), overseeing package development, itinerary design, supplier negotiations, and customer satisfaction strategies. Skilled in GDS systems, client relations, problem‑solving, and leading high‑performing teams to exceed departmental goals.

WORK EXPERIENCE

Head, Holidays Desk
01/2024 - Present
Zeriah Travel & Tours Ltd , Lagos, Nigeria
Lead the Holidays Desk department, supervising daily operations, staff performance, and service delivery standards
Develop and manage holiday packages, group tours, themed trips, and seasonal promo itineraries
Negotiate with airlines, hotels, and tour operators to secure discounted and competitive group rates
Review, approve, and optimize quotations to ensure profitability and customer appeal
Resolve escalated travel issues, itinerary disruptions, and client complaints with professionalism
Oversee group travel logistics and coordinate corporate and leisure travel programs
Tour Consultant & Ticketing Officer
01/2023 - 01/2024
Zeriah Travel & Tours Ltd , Lagos, Nigeria
Issued flight, train, and bus tickets using multiple GDS platforms
Designed customized travel packages based on client needs and budgets
Guided clients on destinations, routes, visa rules, and travel insurance
Handled cancellations, date changes, and travel disruptions efficiently
Promoted travel deals and managed client inquiries across channels
Reservation & Ticketing Intern
01/2022 - 01/2023
Deboss Travels & Tours , Lagos
Executive Administrator & Personal Assistant
01/2020 - 01/2022
Editam Nigeria Ltd , Calabar
Front Desk Officer
01/2018 - 01/2019
Ochebe Travel & Tours , Calabar
Customer Care Representative
01/2017 - 01/2018
GTBank Plc , Calabar
Cashier/Admin
01/2016 - 01/2017
Di-Blest Gold Schools , Calabar

EDUCATION

Advanced Ticketing/Reservation & Tourism
01/2022
Universal School of Aviation , Lagos
B.A. History & International Studies
01/2017 - 01/2019
University of Calabar
National Diploma in History
01/2014 - 01/2016
Akwa Ibom State Polytechnic
Senior School Certificate Examination
01/2013
GGSS Big Qua Town, Calabar

SKILLS

CERTIFICATIONS

Advanced Ticketing & Reservation
U.S.A Aviation
Customer Service Excellence Certification
Administrative Management & Office Coordination Certificate

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