Charalampos Mytilinaios

[email protected] • +306978385673 • Athens, Greece
LinkedIn: linkedin.com/in/Charalampos mytilinaios-96a0b732

PROFESSIONAL SUMMARY

Senior professional in Operations, Logistics, and Supply Chain Management with strong technical and commercial skills. Experienced in end-to-end processes, including supplier selection, stock planning, logistics, warehouse management, purchasing, technical and retail operations, IT service delivery. transportation, distribution, customer service management, and reporting analytics. Highly organized, with strong leadership and communication abilities that build effective teams and deliver results at both strategic and operational levels. A creative individual who drives change and process improvement using Lean principles across functions such as supply planning, materials management, distribution, import/export, and sales & operations.

WORK EXPERIENCE

Onsite and Asset Manager
05/2022 - Present
Nexi Greece (Digital Payments and POS)
• Demand Planning and Procurement Leadership: Spearheading demand planning, procurement management, and warehouse optimization strategies to ensure efficient supply chain operations.
• Systematic Logistics and Technical Maintenance: Demonstrating expertise in systematically managing third-party logistics and technical maintenance operations for seamless execution.
• POS and SIM Maintenance : Effectively overseeing POS maintenance and SIM management, contributing to uninterrupted transaction processing.
• Strategic Reporting and Auditing: Adeptly conducting reporting and auditing activities to assess and enhance SLAs and KPIs, ensuring performance excellence.
• Onsite Merchant Support: Providing on-site support to merchants, ensuring their operational needs are met promptly and effectively.
• Spare Parts Expertise: Efficiently managing spare parts inventory to minimize downtime and maintain operational continuity.
• Asset Operations Rollout: Successfully orchestrating massive rollouts of POS devices, ensuring timely deployment and functionality.
• Vendor Returns (RMA) Management: Streamlining the returns to vendors RMA process, reducing operational disruptions.
• Budget Oversight: Skilfully managing budgets, optimizing resource allocation, and ensuring fiscal responsibility.
• Team Leadership: Effectively leading and supervising a team of two, fostering collaboration and achieving collective goals.
Logistics Hardware & Equipment Supervisor
12/2016 - 05/2022
OPAP (Gaming Company)
• Strategic Reporting and Auditing: Proficiently overseeing reporting and auditing processes, with a focus on SLAs and KPIs, to drive continuous improvement and operational excellence.
• Efficient Warehouses Replenishment Planning: Skilfully managing warehouses replenishment planning to optimize inventory levels and maintain smooth operations.
• Third-Party Logistics and Technical Vendor Management: Demonstrating expertise in managing third-party logistics and technical vendors, ensuring seamless collaboration and efficient service delivery.
• Precise Coordination of VLT Test Procedures: Ensuring the precise coordination of Video Lottery Terminal (VLT) test procedures, adhering to rigorous quality standards.
• Asset Management System Stewardship: Serving as a key user and maintaining the Asset Management System to maximize asset utilization and t tracking efficiency.
• Customer Service: Providing exceptional internal and external customer service to foster strong relationships and meet operational needs effectively.
• Spare Parts Management and Vendor RMAs: Efficiently managing spare parts inventory and overseeing the Return Merchandise Authorization (RMA)process with vendors to minimize downtime and costs.
• Successful Rollout of Video Terminals: Successfully leading the rollout of 25,000 video terminals across Greece, ensuring timely deployment and functionality.
• Team Leadership: Managing and leading a team of 15 members, fostering collaboration, and achieving collective objectives.
3rd Party Logistics Supervisor
11/2014 - 06/2016
Cana Laboratories (FMCG and Pharmaceuticals)
• Overhauled In-House Warehouse and Logistics to Outsourced Solutions: Led the transformation of in-house warehouse and logistics services to outsourced partnerships, optimizing operational efficiency.
• Strategic Third-Party Supplier Management: managed systematic third-party supplier relationships, ensuring reliability and efficiency in the supply chain.
• Exemplary Customer Service Across Diverse Stakeholders: Delivered exceptional customer service to a diverse range of stakeholders, cultivating strong relationships and satisfaction.
• Management of Reverse Logistics, Warehousing, and Distribution KPIs: Successfully oversaw reverse logistics processes, warehouse operations, and maintained robust distribution KPIs, ensuring consistent performance excellence.
• Efficient Streamlining of Customer Service Activities: Streamlined customer service activities to enhance efficiency and responsiveness.
• Effective Budget Oversight: Diligently managed budgets, optimizing resource allocation while maintaining fiscal responsibility.
• Team Leadership: Leadership of a Six-Member Team: Expertly led and managed a team of six members, fostering collaboration and achieving shared objectives.
Customer Service Coordinator
10/2013 - 11/2014
Hollister Incorporated (Medical Equipment)
• Exceptional Communication with Both Internal and External Stakeholders: Demonstrated outstanding communication skills, fostering strong relationships with both internal and external customers.
• Efficient Coordination of Freight and Distribution Operations: Expertly orchestrated the coordination of freight and distribution operations, ensuring seamless and timely deliveries.
• Proactive Management of Claims and Issue Resolution: Proactively managed claims and resolved problems swiftly to maintain high levels of customer satisfaction.
• Thorough Inventory Reconciliation and Strategic Purchasing Planning: Diligently conducted inventory reconciliation while strategically planning purchasing activities to optimize stock levels.
• Effective Call Centre Management and Analytics: Successfully oversaw call centre operations, leveraging analytics to enhance service quality and efficiency.
• Budget Oversight: Proficiently managed budgets, optimizing resource allocation and ensuring fiscal responsibility.
• Team Leadership: Leadership of a Five-Member Team: Skilfully led and managed a team of five members, fostering collaboration and achieving collective objectives.
Analyst and Consultant
06/2011 - 09/2013
Arcadia Consulting Ltd
• Contributed to the reengineering of municipal supply chain operations and provided expert insights to optimize logistics processes
Venue Logistics Manager
05/2011 - 07/2011
Special Olympics Summer Athens 2011
• Managed logistics operations of the Olympic Stadium on behalf of the Athens 2011 Organizing Committee
Senior Customer Service Coordinator
09/2008 - 05/2011
Johnson & Johnson (Pharmaceuticals and Cosmetics)
• 3PL Management: Overseeing end-to-end third-party logistics operations with meticulous attention to detail.
• Budget Oversight: Diligently managing budgets to ensure cost-effectiveness and financial efficiency.
• SLA Monitoring: Vigilantly tracking Service Level Agreements to maintain service quality and compliance.
• Key Performance Indicators (KPIs): Establishing, monitoring, and optimizing KPIs to measure and improve performance.
• Inventory Management: Skilfully conducting inventory reconciliation, including yearly and cycle counting, to maintain accuracy and efficiency.
• Order Processing: Efficiently handling order processing tasks to facilitate timely deliveries and customer satisfaction.
• Returns Management: Methodically monitoring and processing partial returns to minimize disruptions and maintain customer relations.
• Internal Customer Service: Providing exemplary service to internal stakeholders, ensuring smooth operations.
• Call Centre Coordination: Coordinating activities with call centre teams to enhance customer support and streamline processes.
• Call Centre Analytics: Leveraging data-driven insights from call centre operations to improve service quality and efficiency.
Assistant Logistics Manager
11/2007 - 08/2008
Delatolas Group (3rd Party Logistics)
• Collaborated closely with the Logistics Manager to facilitate and enhance customer service and various logistics functions.
• Provided daily transaction reports to customers, ensuring transparency and real-time updates.
• Skilfully conducted negotiations with all transport providers, resulting in significant cost savings and streamlined transportation operations.
• Effective Team Leadership: Proficiently managing and leading a team of 5 members, fostering collaboration, and achieving collective objectives.
Asset Tracking Supervisor
07/2003 - 08/2005
Athens 2004 Olympic and Paralympic Games Organising Committee
• Organised and managed a team of 15 logistics coordinators for the Asset Tracking network of the Olympic Venues

EDUCATION

MSc, Logistics and Supply Chain Management
01/2005 - 01/2006
Heriot-Watt University
BSc (Hons), Transport and Logistics Management
01/1999 - 01/2003
The University of Huddersfield

SKILLS