Chethana B M

[email protected] • 9741376443 • Davangere

PROFESSIONAL SUMMARY

Organized and skilled customer support executive with skills in responding to customer queries their doubts on various issues related to the services offered. Seeking a position in a renowned organization whereby I can leverage my skill in customer correspondence, problem solving and documentation while contributing to my growth.

WORK EXPERIENCE

Relationship manager
Finest Advisory Services , Bangalore
• Develop and maintain long-term relationships with client, as a trusted advisor and ensuring customer satisfaction
• Managed a portfolio of key clients, developing and maintaining strong relationships to drive business growth and improve customer satisfaction
• Responded to customer calls and ensured timely resolution of their issues, redirected calls to the specific departments as required
• Analyze client financial statements and forecasts, identifying potential risks and opportunities for growth
• Conducted regular client meetings and presentations to understand their needs and provide customer requirement
Front End developer trainee
Pratian Technologies , Bangalore
• Work with other teams to ensure that the developed project working with selective functionalities
• Liaise with the client to gauge their needs and expectations
• Understanding the requirement and analyzing the procedure
• Ensure that the developed project satisfy the end-user
• Use analytic to test client enjoyment

EDUCATION

B.E (Mechanical Engineering)
2018-22
Jain Institute of Technology, Davanagere. Visveswaraya Technological University, Belgaum. GPA: 68.4
PUC (PCMB)
01/2018
Athani composite pu college Karnataka state board GPA: 62.4
S.S.L.C
01/2016
Bapuji High primary English school CBSE board GPA: 80.4

SKILLS

PROJECTS

Revenue Growth Initiative
Technologies: Excel
• Developed tailored financial solutions, resulting in a 10% increase in wallet share per client
• Created 10+ MIS projects using Excel for data-driven decision making’s
Revenue Growth Initiative
• Conducted client feedback surveys and implemented a “Customer First” framework
• Achieved a 25% improvement in client satisfaction scores within 6 months
Business Development Campaign
• Designed and executed a referral program that generated 100+ new leads
• Converted 40% of leads into long-term clients, contributing 5 Cr in new business
• Increased SME loan portfolio by 10 Cr within 12 months
CMD (ConnectMyDoctor)
Technologies: Angular
• I am currently working in a project which is CMD called “ConnectMyDoctor”. My Role is Front End Developer in Angular
• Features: Telehealth solution to connect patients and doctors
• Patients can book appointments for a particular doctor who will be suggested to them base on the symptoms they are facing and the availability of the doctors on the said date and time
Restaurant One Solution (ROS)
Technologies: Microsoft Excel
• I have worked on a Project ROS called “Restaurant One Solution”. We worked on Arranging, Depicting the data and generated random data. And made a data dictionary were defining the anomalies. All together the information as to be generated for the missing data
• This Project make focus on generating wide data analytics gathered with Different restaurants around UK countries
• Technology used: Microsoft Excel
• Key Responsibilities: Worked on Generating random data and data validation, data cleaning