Clark Kent L. Casas

[email protected] • +639533645487 • Metro Manila, Philippines

LinkedIn: https://www.linkedin.com/in/clark-kent-casas-1821a0278/

PROFESSIONAL SUMMARY

Dynamic sales and content writing professional with proven track record in lead conversion, customer retention, and producing high-quality, unique content. Adept at leveraging CRM tools and digital marketing strategies to drive business growth and enhance brand visibility. Committed to delivering measurable results and exceeding performance targets in fast-paced environments.

WORK EXPERIENCE

Investigative Outreach Specialist (Cold Caller)

01/2026 - 05/2026

Euclid File Solutions, Florida, USA , Florida, USA

• Executed high-volume outbound cold calls to prospect and identify potential leads, successfully converting initial inquiries into confirmed identities and viable business opportunities.

• Served as an administrative partner by managing complex client scheduling, ensuring seamless appointment setting for management to conduct direct client meetings.

• Provided critical support in backend operations, including technical integrations and administrative coordination to streamline the sales pipeline.

• Collaborated directly with claim managers to verify information, ensuring data accuracy and enabling efficient decision-making throughout the outreach process.

Provider Services Representative

03/2024 - 04/2026

Carelon, Glas Tower , Glas Tower

• Managed high-volume inbound calls for BCBS providers, ensuring accuracy in eligibility, benefits, and claims verification.

• Facilitated the pre-authorization process and resolved complex claim inquiries while maintaining strict HIPAA compliance. Completed specialized HIPAA training and certification, ensuring expert handling of sensitive healthcare data and regulatory compliance.

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Admin Assistant

01/2023 - 03/2024

OH Maria!, San juan , San juan

• Collaborated directly with the CEO to systemize and streamline business operations, resulting in a 20% increase in efficiency across departments

• Spearheaded business development initiatives that contributed to a 15% growth in client acquisition over six months

• Monitored and managed employee tasks to enhance productivity, achieving a 30% reduction in project turnaround time

• Successfully balanced this role alongside my primary position at OH Maria!, demonstrating strong time management and multitasking skills

Sales Director, Co-Founder

04/2023 - 07/2023

ODD Greenhills, San juan , San juan

• Co-founded the business and spearheaded strategic planning as CMO, directing comprehensive sales operations to achieve consistent month-over-month revenue growth.

• Led high-stakes presentations to secure B2B partnerships and drive corporate business development initiatives. Established robust sales execution frameworks to optimize conversion rates and streamline market reach.

• Mentored and trained the marketing department and business affiliates, fostering a high-performance culture and standardized operational excellence.

Outbound Sales Representative

10/2022 - 01/2023

Asistensi Philippines, San juan , San juan

• Executed high-volume outbound sales campaigns within the healthcare sector, effectively qualifying leads through discovery calls with both B2C clients and B2B partners.

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• Led professional discovery sessions to assess prospect needs, align value propositions with healthcare service offerings, and build strong pipelines for long-term growth.

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• Maintained rigorous data integrity by accurately encoding sales metrics, lead progression, and customer interactions into the CRM system.

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• Drove sales performance by initiating proactive follow-ups and delivering persuasive product presentations tailored to diverse client segments.

Retention Sales

10/2022 - Present

Colewell, Petron mega plaza

• Achieved a 30% increase in client investment amounts by strategically upselling tailored investment options to existing clients, resulting in the highest deposit figures within the team

• Developed and implemented targeted communication strategies that enhanced client engagement, leading to a 25% boost in repeat investments

• Fostered strong client relationships through personalized follow-ups, contributing to a 15% improvement in customer satisfaction scores

Conversion Sales

01/2022 - 09/2022

Colewell, Petron mega plaza

• Consistently exceeded monthly sales quotas by leveraging high-impact persuasion techniques to convert inbound leads into active clients.

• Maintained an elite performance standard, earning recognition as a core member of the "Top Sales Team" for seven consecutive months.

• Achieved a 108% goal attainment rate in March 2022, securing the "Top Agent" distinction through rigorous lead qualification and pipeline management.

• Recognized with the "Fastest Conversion Rate" award for optimizing call-to-close timelines and maximizing team efficiency.

Content Writer

10/2021 - 12/2021

Colewell, Petron mega plaza

• Researched and wrote Daily News articles, website reviews, and other content

• Achieved 100% uniqueness levels in all published articles

EDUCATION

Bachelor of Science in Information Technology

06/2017 - 03/2021

AMA Computer College , Taguig City GPA: 3.0

SKILLS

CERTIFICATIONS

Google Data Analytics Professional Certificate

05/2024

Google

Clark Kent Casas

07/2025

HIPAA Awareness for Business Associates