D VIJAY

[email protected] • 9354120997 • 203, Pandit Mohalla, Mahipalpur, New Delhi-110037

PROFESSIONAL SUMMARY

Strategic and performance-driven CRM Manager with over 8 years of diversified experience across real estate, financial services, and client relationship management. Proven expertise in post-sales operations, demand and payment management, customer retention, and process optimization. Adept at building long-term client relationships, ensuring on-time collections, and enhancing customer experience through structured CRM workflows. Recognized multiple times for delivering excellence in client satisfaction, cross-functional coordination, and operational efficiency. Strong analytical, communication, and leadership skills with a focus on aligning business goals with customer success.

WORK EXPERIENCE

AM-CRM
02/2022 - Present
Kashish Group (Manor One Project) , Gurugram
• Allotment Letter Processing – Generated upon completion of 10% payment, signed by both parties
• Application Form Verification – Cross-checked payment plans, cost sheets, KYC documents & payment proofs
• BBA Execution & Handover – Ensured compliance with company policies & regulatory requirements
• Payment Receipts Generation – Issued official receipts for each installment
• Demand Letter Management – Sent demand letters 15-20 days in advance for timely processing
• Communication & Follow-ups – Ensured delivery via emails, courier dispatches (hard copies)
• Construction Updates & Queries – Provided regular project progress updates
• Car Parking Allocation & Modifications – Managed special requests, approvals, and modifications
• Name Addition/Deletion & Unit Shifting Requests – Processed ownership changes & transfers
• Possession Handover – Ensured smooth transition, final paperwork, payment clearance & key handover
• Payment Collection Reports & Demand MIS – Used Power BI & Excel for financial insights
• CRM Software (Pinga) Management – Managed bookings, BBA records, and demand tracking
• Developed automated MIS reports & dashboards, enhancing data-driven decision-making
• Streamlined BBA documentation & legal workflows, reducing turnaround time by 30%
• Increased payment collections by 20% through structured reminders & proactive communication
Assistant Manager – CRM
02/2019 - 01/2022
Square Yards
• Managed end-to-end BBA processing, ensuring legal accuracy and timely execution
• Created customized cost sheets, payment plans, and financial projections
• Ensured alignment of cost sheets with financial forecasts, working with finance teams
• Generated demand letters as per the payment schedule for timely payments
• Handled collection follow-ups, managing reminders and overdue collections
Subject Matter Expert
01/2017 - 02/2019
Urban Company , Delhi NCR
• Conducted training sessions to enhance service quality and customer satisfaction
• Measured partner performance to improve retention rates and service coverage
• Implemented cost-saving initiatives, optimizing maintenance and inventory costs
• Analyzed post-training feedback & surveys to assess knowledge retention

EDUCATION

Bachelor of Science - BS, Computer Science
06/2011 - 07/2015
Andhra University

SKILLS

CERTIFICATIONS

Business Analysis & Process Management
CRM Expertise