Strategic and performance-driven CRM Manager with over 8 years of diversified experience across real estate, financial services, and client relationship management. Proven expertise in post-sales operations, demand and payment management, customer retention, and process optimization. Adept at building long-term client relationships, ensuring on-time collections, and enhancing customer experience through structured CRM workflows. Recognized multiple times for delivering excellence in client satisfaction, cross-functional coordination, and operational efficiency. Strong analytical, communication, and leadership skills with a focus on aligning business goals with customer success.