Karen Bouchard

[email protected] • 7272691814

PROFESSIONAL SUMMARY

Results-driven professional with extensive experience in office management and patient care environments. Adept at enhancing operational efficiency and fostering team collaboration, ready to contribute to organizational success through innovative process improvements and effective resource management.

WORK EXPERIENCE

Office Manager
07/2017 - Present
Preferred Mechanical , Sarasota, Florida
• Financial & Accounting Tasks: Handle accounts payable/receivable, payroll processing, and financial reporting. They may also manage union reports, audits, and vendor/contract negotiations.
• Scheduling & Dispatching: Coordinate with field technicians, managers, and customers to schedule maintenance visits, service calls, and project installations.
• Customer & Vendor Relations: Handle client inquiries, manage relationships with service providers, and ensure high-quality, efficient service.
Emergency Admission and Patient registration
11/2011 - 07/2017
Inland Hospital , Waterville, Maine
• Emergency Registration & Identification: Rapidly register patients, ensuring patient identification
• Data Collection & Accuracy: Gather and input patient demographics, insurance information, and medical history into the Electronic Health Record (EHR) system.
• Consent and Legal Documentation: Obtain signatures for consent to treatment, privacy practices (HIPAA), and financial responsibility.
• Insurance Verification & Financials: Verify insurance coverage, eligibility, and benefits. Identify requirements for pre-authorizations and inform patients of their financial obligations, including co-pays and deductibles.
Office Manager
06/2008 - 11/2011
Handy Ma'am Housekeeping , Waterville, Maine
• Operations & Scheduling: Oversee day-to-day operations, schedule technician appointments, and coordinate, service, or repair jobs.
• Customer Service: Act as the primary point of contact for clients, handling inquiries, questions, and requests professionally.
• Administrative Support: Manage correspondence, maintain filing systems, and prepare reports.
• Inventory & Supplies: Monitor and restock office supplies and, in some cases, inventory for handyman tools or parts.
• Financial Duties: Handle invoicing, billing, and potentially manage petty cash or payroll records.
Unit Secretary
02/2004 - 07/2007
TAMC The Aroostook County Medical Center , Presque Isle, Maine
• Clinical Communication: Answering phones, greeting patients/visitors, and routing information between nurses, surgeons, and other departments.
• Patient Record Management: Assembling, maintaining, and updating patient charts, including filing laboratory reports, EKGs, and, history and physical (H&P) reports.
• Scheduling & Coordination: Scheduling surgical procedures, diagnostic tests, and appointments.
• Regulatory & Safety Compliance: Ensuring compliance with HIPAA regulations, maintaining patient confidentiality, and following infection control/safety procedures.
• Administrative Tasks: Handling data entry, transcribing doctor orders, and assisting with patient intake or discharge paperwork.

EDUCATION

G.E.D.
01/1990
Fort Kent High School , Fort Kent, ME

SKILLS

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