DAMRA SHING MARMA

[email protected] • 01847352636 • Chemee Dalu Para, Bandarban Sadar, Bandarban Sadar, Bandarban 4600

PROFESSIONAL SUMMARY

Experienced protection and education specialist with over 6 years dedicated to empowering Rohingya refugees through innovative curriculum development, multilingual literacy programs, and comprehensive case management. Proven leader in driving educational initiatives that increased literacy rates by 40% and delivered professional training to over 500 Host and Rohingya teachers. Skilled in field supervision, monitoring, and reporting, with a strong commitment to disseminating accurate, timely information and fostering community resilience. Adept at coordinating cross-functional teams to implement impactful programs that support long-term development and protection goals.

WORK EXPERIENCE

Senior Information Officer

09/2025 - Present

International Rescue Committee , Cox's Bazar

• Led a comprehensive Information Needs Assessment across 15 locations in Teknaf, Ukhiya, Ramu, and Chakaria, identifying critical community information gaps and improving targeted communication strategies by 30%

• Facilitated refresher training sessions for 9 volunteers and 3 interns, coupled with regular field visits, resulting in a 25% increase in partner capacity and service quality

• Managed Signpost Bangladesh’s online platforms and social media, consistently posting 1-2 daily updates on the InfoSheba Facebook page, boosting user engagement by 40%

• Developed and published multilingual content (Bangla, English, Burmese) on InfoSheba’s website and social media channels, enhancing information accessibility for diverse community groups

• Analyzed monthly community feedback and inquiries to identify information gaps, producing detailed analytical reports that informed program improvements and increased community satisfaction by 15%

• Compiled and delivered weekly, monthly, and quarterly reports including success stories, supporting data-driven decision-making and stakeholder communication

Senior Officer - Education

02/2023 - 09/2024

International Rescue Committee

• Led the co-development and delivery of two targeted training packages on Disaster Risk Reduction (DRR) and Social-Emotional Learning (SEL) for Cox's Bazar district, directly enhancing educator capacity in 7 Government and 3 High schools, impacting over 50 teachers and 2,000 students.

• Developed and implemented culturally tailored Interactive Voice Response (IVR) messages in Rohingya and Bangla, boosting parental engagement by 40% in remote, underserved communities and strengthening home-school connections.

• Created detailed SEL case scenarios and skill-building exercises, resulting in a 30% improvement in teacher application of SEL strategies, which contributed to measurable gains in student emotional resilience and classroom behavior.

• Spearheaded the design and rollout of innovative monitoring tools for classroom visits, increasing monitoring efficiency by 25% and enabling data-driven instructional improvements that enhanced overall program quality.

Project Officer (Training)

01/2022 - 02/2023

BRAC

• Led and facilitated 25+ comprehensive training batches for Rohingya and host community teachers, resulting in a 40% improvement in teaching quality across refugee camp learning centers

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• Delivered over 1.2 years of targeted pedagogy training focused on classroom management, play-based learning, child development, and lesson planning, enhancing instructional effectiveness and teacher confidence

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• Conducted 35+ monitoring and mentoring sessions, providing actionable feedback that increased teacher engagement by 55% and improved classroom performance metrics

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• Collaborated closely with managers, pedagogical experts, and program staff to achieve 100% teacher participation and alignment with educational objectives, streamlining communication and follow-up processes

Assistant Project Officer

02/2021 - 12/2021

BRAC

• Led the establishment and management of 4 active voluntary groups (men, women, boys, girls), each with clear terms of reference, enhancing community engagement by 30%

• Developed and maintained a comprehensive volunteer network database, achieving over 80% training completion and improving volunteer readiness and retention

• Executed over 90% of planned community visits with 75%+ attendance in led sessions, resulting in a 60%+ increase in participant knowledge and awareness

• Ensured 100% availability of lifesaving materials at centers with rapid replenishment within 72 hours, supporting timely emergency response and community trust

• Delivered 100% on-time weekly and monthly reports, facilitating transparent coordination and informed decision-making

• Monitored outreach activities with 100% site coverage, tracked KPIs rigorously, and implemented corrective actions that boosted program effectiveness

• Maintained zero unresolved safeguarding incidents through comprehensive 100% refresher training, strengthening community safety and compliance

• Fostered community ownership with ≥85% satisfaction rates and catalyzed growth in community-led initiatives, driving sustainable local development

Project Assistant (Protection)

01/2020 - 01/2021

Association for Aid and Relief, Japan , Cox's Bazar

• 1. Serve as a representative of AAR Japan at the GBViE program in Cox's Bazar, ensuring effective communication and collaboration.

• 2. Organize and facilitate case management training aimed at strengthening the skills of partner staff, including 4 case workers, 4 child-friendly space officers, and 4 women-friendly space officers.

• 3. Implement orientation training for Rohingya volunteers to empower them in their daily responsibilities, with the goal of involving 25 volunteers in the process.

• 4. Actively participate in field-level activities, including Women-Friendly Spaces (WFS) committee meetings and Child-Friendly Spaces (CFS) committee meetings, to enhance community engagement.

• 5. Provide ongoing refresher training sessions to build the capacity of partner staff through continuous education, coaching, and mentorship.

• 6. Ensure regular follow-up on psychosocial counseling services, the referral process, and the upkeep of a confidential filing system for efficient record management.

• 7. Engage in parents' meetings, CBCPC meetings, and awareness sessions to foster community involvement and raise awareness on key issues.

Child Protection Case Worker

12/2018 - 12/2019

Terres Des Hommes , Cox's Bazar

• 1. Successfully managed six high-risk cases of gender-based violence (GBV), forty medium-risk cases, and twelve low-risk cases during a one-year period.

• 2. Regularly monitor and provide support to children and families through home visits, delivering guidance, advice, emotional support, community mediation, and referrals.

• 3. Facilitate five case conference meetings with the Case Management Team Leader regarding complex cases to ensure that children receive comprehensive multidisciplinary support.

• 4. Submit six success stories to the supervisor for reporting purposes, which effectively illustrate my case management competencies.

• 5. Attend training sessions on case management, alternative care, Problem Management (PM+), and the Child Protection Information Management System (CPIMS), thereby enhancing my case management expertise.

EDUCATION

Executive Masters in Business Administration

09/2025 - 12/2026

Cox's Bazar International University , Cox's bazar GPA: Appeard

B.A Hons

01/2015

Jagannath University , Dhaka GPA: 3.2 out of 4

SKILLS

Technical Skills: Content development, Training facilitation, Case management

CERTIFICATIONS

Compass Program

02/2024

Harvard Business Publishing