DARSHAN WALKE

[email protected] • 6265257180 • Sausar M.P

PROFESSIONAL SUMMARY

Customer-focused support professional with expertise in non-voice processes such as chat, email, and ticket handling. Proficient in using CRM tools and multitasking across support platforms. Strong written communication and attention to detail, ensuring accurate and timely responses to customer inquiries.

WORK EXPERIENCE

AIML with Data Science
YBI Foundation
• Designed an innovative algorithm that automated the resume review process, increasing productivity by 30%.
Developer
Java, CSS, HTML Project
• Designed a fully functional web application utilizing Java for backend processes and HTML/CSS for responsive frontend design
• Skills Utilized: Java, HTML, CSS

EDUCATION

Bachelor of Computer Applications
RKDF University , Bhopal
Sankalp higher secondary school , Sausar

SKILLS

PROJECTS

Java, CSS, HTML Project
Technologies: Java, HTML, CSS
• Designed a fully functional web application utilizing Java for backend processes and HTML/CSS for responsive frontend design
• Skills Utilized: Java, HTML, CSS

CERTIFICATIONS

AIML with Data Science
YBI Foundation
Microsoft Career Essentials in Generative AI
LinkedIn Learning
SQL and Relational Database 101
Cognitive Class