Dr. Richa Vishwakarma

[email protected] • 7987330373

PROFESSIONAL SUMMARY

Healthcare management professional with experience at HCG, overseeing PAN-HCG appointment adoption, conversion management, and regional operational excellence in Gujarat. Skilled in digital initiatives, process optimization, and analytics, with a strong commitment to improving healthcare efficiency and patient outcomes.

WORK EXPERIENCE

Executive
05/2024 - Present
Healthcare Global Enterprises Ltd. (HCG) , Corporate Office, Bangalore
Internship
11/2023 - 03/2024
Doctor Alliance
• As Team Lead for a live project within a US healthcare company, spearheaded efforts to optimize the revenue cycle for physician groups and agencies
• Streamlined order processing workflows, ensuring efficient implementation of Care Plan Oversight (CPO) systems
• Oversaw accurate billing and claim submission processes
Internship
05/2023 - 06/2023
Shalby Hospital
• Led a project to reduce patient discharge turnaround time
• Implemented a systematic approach by developing a comprehensive dashboard visualizing activities and associated timeframes for each department involved in the discharge process
• Analyzed data to identify bottlenecks and recommended strategies for streamlining the process, resulting in quantifiable achievement
Observership
03/2023 - 03/2023
Metro Hospital
• Supported the implementation and integration of a new Hospital Management Information System (HMIS)
• Conducted gap analysis between the existing and new HMIS to ensure a smooth transition
• Collaborated with clinical and administrative staff to gather data for HMIS migration
Associate Dentist
07/2021 - 03/2022
Abhinav Dental Clinic
• Conducted comprehensive oral health evaluations and consultations, establishing rapport and discussing patients' concerns
• Leveraged clinical expertise to recommend and explain appropriate treatment plans, including restorative procedures like fillings, crowns, bridges, and root canals

EDUCATION

PGDM in Hospital and Healthcare management
07/2024
IIHMR Bangalore , Bangalore
Bachelor of Dental Surgery
03/2022
Hitkarini Dental College and Hospital

SKILLS