Dr. Vijayendra B More

[email protected] • 9324969799 (M) • 503, D-Wing, Sai Sidharth Building, Gokul Dham Society, Kopri, Thane (East)– 400603

PROFESSIONAL SUMMARY

Telecom OSS-BSS Operations Expert with 18+ years driving transformative solutions in admin, rating, billing, and revenue assurance across leading telecom environments. Proven track record in architecting and managing complex projects leveraging Perl, Oracle, SQL/PLSQL, Unix Shell, and cloud platforms (AWS, Azure, GCP), resulting in a 25% reduction in processing time and enhanced fraud management controls. Skilled in data analysis, ETL, and visualization tools like Tableau and Power BI, with a strong focus on delivering actionable insights and optimizing business operations. Seeking to apply solution architecture and project leadership expertise to innovate and streamline telecom and cloud-based systems for forward-thinking organizations.

WORK EXPERIENCE

Assoc. Business Consultant - Technical Manager

08/2021 - 02/2023

Tech Mahindra Limited, Mumbai

• Led Telecom BSS projects across Oman and Belgium, optimizing billing, rating, and revenue assurance processes that resulted in a 25% increase in operational efficiency and enhanced client satisfaction scores by 15%

• Provided strategic consulting on system integration and process automation, leveraging ServiceNow, Jira, MS Project, and Confluence to reduce workflow bottlenecks by 30% and accelerate project delivery timelines

• Directed end-to-end delivery of complex billing projects using Agile and Waterfall methodologies, achieving 100% on-time delivery and improving SLA compliance by 20%

• Led cross-functional teams of 15+ members, driving a 60% reduction in defects and significant improvements in KPIs, software quality, and SLA adherence through rigorous quality assurance and process improvements

Deputy Manager (Digital Cable TV Business Operation)

04/2019 - 09/2019

Hathaway Digital Private Limited, Mumbai

• Led end-to-end BSS/OSS operations across PAN India Cable TV networks, optimizing Billing, CRM, Order Management, Assurance, and Customer Retention processes, resulting in a 15% increase in operational efficiency within 12 months

• Standardized fulfillment, assurance, and billing workflows by implementing TM Forum eTOM and ITIL frameworks, reducing process errors by 30% and accelerating service delivery timelines

• Developed and configured tariff plans and schemes using Oracle SQL, VBA, and Power BI-DAX, enhancing revenue visibility and accuracy by 20%, directly contributing to a $2M annual revenue uplift

• Spearheaded ServiceNow administration and CMDB configuration updates, integrating workflows with billing and revenue systems to improve asset accuracy by 25% and reduce asset reconciliation time by 40%

• Designed OSS/BSS architecture aligned with strategic business goals for digital TV operations, enabling scalable service expansion and supporting a 10% subscriber base growth

• Directed cross-functional teams across MIS, analytics, collections, and customer engagement, driving a 12% increase in customer retention and boosting overall business growth

• Managed Salesforce CRM administration including user setup, workflows, permissions, and data integrity, improving CRM data accuracy by 18% and enhancing sales team productivity

Deputy Manager BSS-Billing Operation (Singleview Admin, Rating & Billing)

12/2014 - 11/2017

Reliance Communications, Navi Mumbai

• Led nationwide CSG Singleview BSS/OSS operations spanning Billing, Rating, Admin, Mediation, CRM, Order Management, Provisioning, and Revenue Assurance — ensuring SLA-driven governance, accuracy, and system reliability

• Directed the complete billing lifecycle — including Bill Runs, Pre/Post-Bill execution, Re-Rating, Adjustments, and Invoice Generation — achieving 99.9% accuracy with strong UAT and configuration management in Tuxedo and Singleview environments

• Integrated Singleview with CRM, Mediation, and Finance systems, ensuring seamless data flow, process consistency, and scalable system design across enterprise platforms

• Administered and designed Tuxedo middleware environments — installation, configuration, domain management, CPU optimization, performance tuning, and recovery — maintaining high-availability billing services and transaction integrity

• Defined, designed and optimized configuration frameworks for tariff models, rating logic, discount rules, and billing parameters, aligning solution design with evolving business and product requirements

• Engineered and designed high-performance automation frameworks using Perl, Shell scripting, and Oracle PL/SQL, integrating APIs and cron-based schedulers to cut manual effort by 80% and accelerate billing completion

• Owned UAT and production delivery governance, validating complex billing, re-rating, and invoice scenarios while ensuring patch stability, SLA adherence, solution integrity, and system continuity across releases and upgrades

• Developed XML-based invoice automation and delivery systems (Email, SMS, Print) — improving customer billing turnaround time and accuracy by 75%

• Supervised and mentored nationwide solution delivery billing teams, managing resource allocation, shift operations, technical design reviews, validation, and support for CSG Singleview Admin, Rating, Billing, and UAT Hot Fixes

• Served as Enterprise Architect & Billing Manager, leading system optimization, architecture governance, automation strategy, and cross-functional coordination for seamless end-to-end telecom billing operations

Manual RA-Billing Test Lead

06/2013 - 12/2014

IBM Pune via Source One Management

• Led BSS/OSS operations across CRM, Billing, Order Management, Provisioning, and Assurance, ensuring smooth delivery and customer experience

• Project Manager for OSS/BSS delivery, managing resources, defect triage, and Vodafone compliance

• ServiceNow ITSM & CMDB specialist, ensuring accurate service mapping with billing integration

• Standardized OSS/BSS workflows using eTOM & ITIL, enhancing efficiency and service governance

• Configured and integrated EAI/Middleware, XML, Web Services, and APIs for seamless cross-platform interoperability

• Led CRM, Mediation, Rating, and Billing testing to ensure revenue assurance

• Verified end-to-end invoice flows using XSD/XML, invoice matching, DB reconciliation, Oracle SQL, Informatica 9.5

• Delivered Digital BSS Transformation and OSS Modernization solutions supporting enterprise scalability

• Enhanced Managed Services Architecture with structured RA testing for long-term stability

Developer - Business Intelligence

12/2012 - 06/2013

Phoenix Comtrade Pvt Ltd, Mumbai

• Developed VBA-Oracle trading applications, streamlining inventory, sales, and material management processes

• Business Analyst for requirements gathering, gap analysis, and translating needs into actionable BI solutions

• Delivered data-driven insights and dashboards in Power BI, supporting informed decisions and business improvements

• Applied BI and Data Warehousing expertise for accurate global data integration, transformation, and reporting

• Collaborated with teams to streamline workflows, resolve bottlenecks, and drive project success

• Analyzed KPIs, trends, and metrics to support leadership in strategy and high-impact decision-making

• Played a key role in project success, emphasizing efficiency and innovation

Team Lead - BSS-Wireless Billing Operation

10/2007 - 12/2012

Reliance Communications, Navi Mumbai

• Led PAN India Intec SingleView OSS/BSS operations across Billing, CRM, Mediation, Provisioning, and Revenue Assurance with SLA-driven governance

• Directed system configuration, tariff plan implementation, version control, and performance optimization

• Managed end-to-end billing lifecycle—rating, Pre-Post, XML invoice generation, validations, and reconciliations

• Delivered tap-out generation and tap-in validation for interconnect settlements

• Implemented Informatica ETL, Oracle PL/SQL tuning, Unix/Perl scripting, cutting reruns by 35%

• Designed automated invoice workflows using XML, Web Services, EAI & APIs

• Applied TM Forum eTOM & ITIL to standardize OSS/BSS processes

• Mentored teams, created SOPs, and led UAT, improving delivery readiness

• Served as Solution Designer & Enterprise Architect, aligning OSS/BSS with KPIs and modernization

Team Lead Developer - BSS-Wireless Billing Operation

09/2002 - 10/2007

CMS Computer via Reliance Communications, Navi Mumbai

• Led development and maintenance of the Bill Printing System (BPS) and integrated XML extraction modules from Oracle & SingleView

• Automated invoice processing from Oracle to XML to print-ready formats using Shell, VBA, and batch scripts

• Managed end-to-end Intec SingleView BSS Billing processes, including rating, billing, invoice generation, pre-bill, post-bill runs, reruns, and exception handling with SLA compliance

• Participated in early implementation of Informatica PowerCenter v8.6 for invoice ETL transformations

• Resolved recurring XML formatting, field truncation, and delivery issues with structured validation and scripting

• Supported national print, dispatch, and billing communications (mail/SMS), ensuring regulatory compliance

• Delivered solutions aligned with NGOSS standards, ensuring scalable and compliant nationwide billing operations

EDUCATION

B.C.A / M. C. A

01/2007 - 01/2011

Advanced Institute of Engineering and Management Autonomous (AIEM) GPA: First Division